Generative AI Chatbot for eCommerce and Support

Ochatbot, brought to you by Ometrics, is here to change the game by providing a unique AI chatbot platform that focuses on sales, marketing, and customer service.
Learn MoreTry for Free

Generative AI Chatbot for eCommerce and Support

Ochatbot, brought to you by Ometrics, is here to change the game by providing a unique AI chatbot platform that focuses on sales, marketing, and customer service.

Learn MoreTry for Free
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AI chatbot that empowers your customers, increases revenue, and reduces your support load

With Ochatbot’s incredibly friendly and interactive experience, your shoppers will enjoy a full-service customer service experience – all from the chatbot window!

screenshot of the hector chatbot

AI chatbot that empowers your customers, increases revenue, and reduces your support load

With Ochatbot’s incredibly friendly and interactive experience, your shoppers will enjoy a full-service customer service experience – all from the chatbot window!

screenshot of the hector chatbot
Ochatbot chatbot virtual assistant

ENGAGE SHOPPERS

Around-the-clock customer service right at your customer’s fingertips. Build brand loyalty while reducing customer support tickets.

INCREASE CONVERSIONS

Turn visitors into customers with Ochatbot’s unique page targeting.

chatbot sales

GROW SALES

5%-20% lift in AOV with premiere features like Abandoned Cart and Product Recommendations.

AI shopping assistant

AI shopping assistant

Ochatbot’s integration with your product database allows customers to shop directly from the chatbot window. Customers receive intriguing product recommendations as they converse with the chatbot, leading to more personalized interactions and a bigger shopping cart.

Natural Unrestricted Conversations. Shoppers can switch from topic to topic  – mimicking a natural conversation, at any point in their shopping journey. Ometric’s AI is enabled with Natural Language Processing (NLP)  generative AI, so conversations aren’t restricted to a structured flow. 

screenshot of ochatbot showing different cookie options a customer could add to their cart.

Ochatbot Solutions

Generative AI

Use the latest AI technology to engage your customers. Our generative AI package includes our e-commerce suite, including monthly KPI and more.

Scripted AI

All of the AI, none of the hallucinations. Enjoy our full e-commerce suite in a controlled environment. Perfect for businesses in protected industries.

Our Unique eCommerce Suite Features

Order Status & Tracking

Customers can check the status of their order directly in Ochatbot. Links directly to your Shopify store or other order status system.

Add to Cart

Shoppers can shop and add items to cart directly from the chat window.

Abandoned Cart

If a shopper leaves the site with items remaining in their cart, upon return, they will be prompted with a reminder to check out.

Customer Service

24/7 support minimizes support tickets and reduces repetitive queries. Rest easy that even when your support team is away, Ochatbot is caring for your customers. 

Synched Product Feed

Ochatbot syncs with your product feed, providing shoppers instant access to the latest products.

Page Targeting

Ochatbot engages shoppers at the right moment in the customer journey using a variety of triggers to initiate conversation.

Customer Journey Insight

Receive reports detailing fallbacks, page engagement, and user responses to gain insight into your customer’s experience through their shopping journey.

Upsell and Cross-sell

Our upsell and cross-sell feature helps businesses increase sales by suggesting relevant add-on products or upgrades to customers, boosting revenue and enhancing the overall shopping experience. Easy to integrate and backed by insightful analytics, it’s a valuable addition to any e-commerce strategy.

Business Performance Insight

Gain insight into Ochatbot analytics with snapshot reports!   View key KPIs including conversions, revenue, abandoned carts, abandoned carts converted, order status requests, and more.  Display reports in a variety of views including tabular details, trending graphs and pie charts.

Our Unique eCommerce Suite Features

Order Status & Tracking

Customers can check the status of their order directly in Ochatbot. Links directly to your Shopify store or other order status system.

Add to Cart

Shoppers can shop and add items to their cart directly from the chat window.

Abandoned Cart

If a shopper leaves the site with items remaining in their cart, upon return, they will be prompted with a reminder to check out.

Customer Service

24/7 support minimizes support tickets and reduces repetitive queries. Rest easy that even when your support team is away, Ochatbot is caring for your customers. 

Synched Product Feed

Ochatbot syncs with your product feed, providing shoppers instant access to the latest products.

Page Targeting

Ochatbot engages shoppers at the right moment in the customer journey using a variety of triggers to initiate conversation.

Customer Journey Insight

Receive reports detailing fallbacks, page engagement, and user responses to gain insight into your customer’s experience through their shopping journey.

Upsell and Cross-sell

Our upsell and cross-sell feature helps businesses increase sales by suggesting relevant add-on products or upgrades to customers, boosting revenue and enhancing the overall shopping experience. Easy to integrate and backed by insightful analytics, it’s a valuable addition to any e-commerce strategy.

Business Performance Insight

Gain insight into Ochatbot analytics with snapshot reports!  View key KPIs including conversions, revenue, abandoned carts, abandoned carts converted, order status requests, and more.  Display reports in a variety of views including tabular details, trending graphs and pie charts.

Ochatbot Improves Your Bottom Line

%

20-40% increase in revenue

%

25-45% Reduction in Support tickets

%

5-35% increase in AOV

We Guarantee Ecommerce Results
Or We Work For Free!

Seamless Intergrations

Ochatbot’s eCommerce API flawlessly integrates with leading e-commerce platforms, including Shopify, WooCommerce, and BigCommerce. Say goodbye to compatibility issues and hello to smooth customer experiences.

Ochatbot for Shopify

Ochatbot for BigCommerce

Ochatbot for WooCommerce

Ochatbot for Magento

Harness the Power of Generative AI for Your Business

Secure and Private Data

Build chatbots at lightning speed. Ochatbot is a user-friendly, Software-as-a-Service (SaaS) tool that eliminates the complexities of building an AI chatbot. 

AI Happiness Sentiment

Ochatbot analyzes chat conversations and reacts appropriately to the customer’s mood.

Real-Time AI Knowledge Training

Ochatbot’s AI never stops learning, becoming smarter over time about your products, services, and industry sector. 

AI Conversational eCommerce

Ochatbot engages shoppers in natural, human-like text conversations. It provides real-time answers in sentences that directly address the questions posed.

Single Script Installation

Just install one script, and Ochatbot will automatically import SKUs, getting to work for you in no time.

Email & Facebook Messenger

Ochatbot is integrated with your favorite customer engagement channels.

Zapier for CRM & Ticketing

Connect to thousands of CRMs and ticketing systems through Zapier integration.

Harness the Power of Generative AI for Your Business

Secure and Private Data

Build chatbots at lightning speed. Ochatbot is a user-friendly, Software-as-a-Service (SaaS) tool that eliminates the complexities of building an AI chatbot. 

AI Happiness Sentiment

Ochatbot analyzes chat conversations and reacts appropriately to the customer’s mood.

Real-Time AI Knowledge Training

Ochatbot’s AI never stops learning, becoming smarter over time about your products, services, and industry sector. 

AI Conversational eCommerce

Ochatbot engages shoppers in natural, human-like text conversations. It provides real-time answers in sentences that directly address the questions posed.

Single Script Installation

Just install one script, and Ochatbot will automatically import SKUs, getting to work for you in no time.

Email & Facebook Messenger

Ochatbot is integrated with your favorite customer engagement channels.

Zapier for CRM & Ticketing

Connect to thousands of CRMs and ticketing systems through Zapier integration.

Common Questions

Does your AI chatbot work with eCommerce platforms?

Yes, Ochatbot has plugins for Shopify Chatbot, Woocommerce ChatbotBigCommerce Chatbo and others. Learn More or contact [email protected] and we can get you set up in minutes.

Is Ochatbot able to connect directly to a eCommerce product database?

Yes, Ochatbot can connect directly to product databases through any eCommerce integration platform. Connecting directly to the product database will allow chat bot users to search products inside the AI chatbot window. Product images, short descriptions, and pricing will appear in the chat window along with buttons for Add to Cart and View Details.

Why is an AI Chatbot, Ochatbot, better than live chat?

AI chatbots do not require a live representative, so Ochatbot offers 24/7 customer service and sales. AI customer service chatbots give instant feedback compared to human response time. About 63% of shoppers prefer to talk to a chatbot over live chat. However, with Ochatbot you do not need to choose one or the other. Ochatbot offers a live chat system that can be connected to the AI chatbot. Also, we can connect a third-party live chat system with your Ochatbot.

What AI chatbot integrations are available?

Ochatbot integrates with Zapier, Facebook, and eCommerce platforms. Don’t see an Ochatbot plugin for your platform? Contact Support and we will help you get connected.

How much time does it take to make and maintain Ochatbot's AI chatbot?

The amount of time it takes to build an Ochatbot depends on the complexity of the use case. With our Pro Plan, we take care of everything including the build, maintenance, AI training, weekly reports, and valuable business insights.

How will Ochatbot benefit my support team?

Ochatbot’s customer service chatbot feature reduces customer support tickets by 25%-45% by quickly and efficiently answering repetitive queries 24/7. This frees up hours of work and allows your team to focus on more important issues. There are always customers that want to talk to a human, so Ochatbot does not get in between those customers and a live support agent.

What's the difference between LeadBot and Ochatbot?

LeadBot is a non-conversational AI chatbot that is geared towards lead qualification, lead generation and appointment setting. It asks industry-specific qualifying questions, gathers contact information, then pushes the customer to set an appointment. It cannot answer questions, provide product recommendations, check on order status, recover abandoned carts, etc. It takes less than five minutes to get live on your website.
Ochatbot is a conversational AI chatbot that can handle a very wide range of tasks such as customer support, enhanced Leadbot generation, eCommerce, and more. It requires much more work to build and get live on your site plus another 3-6 months to get “smart” or “mature”. Ochatbot can have multiple Leadbots as one of its modules so in this case the AI chatbot can answer customer support questions and set appointments.

Can I create a Facebook Messenger bot?

Yes! Ochatbot does not require Facebook to function, but it can connect to Facebook Messenger.

Why use an AI chatbot for eCommerce?

In the world of eCommerce, AI chatbots can offer a range of benefits, such as:

Better Understanding of Customer Needs: AI chatbots can gather data on customer queries and interactions, providing valuable insights into customer needs and preferences. This information can help eCommerce businesses make informed decisions about product offerings, marketing strategies, and customer support.

Improved Customer Experience: AI chatbots can provide customers with instant and personalized support, ensuring that their queries are addressed promptly and efficiently. This can help improve customer satisfaction and retention rates.

Increased Efficiency: AI chatbots can handle multiple customer queries simultaneously, reducing response times and increasing efficiency. This can lead to cost savings for eCommerce businesses.

Competitive Advantage: By utilizing AI chatbots, eCommerce businesses can gain a competitive edge by offering customers a unique and personalized experience. This can help differentiate them from their competitors and drive sales.

 

Ometrics is here to help eCommerce businesses grow revenue and gain insights with our unique AI chatbot, Ochatbot®. Click below to learn more about Ochatbot.