What sets Ochatbot apart from other eCommerce chatbots is its advanced AI algorithms and natural language processing capabilities. This enables Ochatbot to interact with customers in a human-like manner, much like a real-life salesperson.

Case Studies

Our clients are our best ambassadors, and the results speak for themselves. Companies using Ochatbot see a significant increase in customer engagement and satisfaction, with many reporting that their support ticket volume has decreased by as much as 40%.

Key Features

Troubleshooting

Ochatbot answers common troubleshooting questions your shoppers have, eliminating the need to go through a human agent. 

Embed Videos and Images  

If you want to provide shoppers with visual aids, it’s easy to integrate custom images and videos in Ochatbot.

Internal Live Chat and Third-party Integrations 

Ochatbot can activate built-in or 3rd party live chat when questions are unique to the shopper’s situation or beyond the AI scope. Ochatbot can also monitor your site and invite the shopper to live chat.

Support Ticket CRM Integration 

Ochatbot utilizes Zapier connections to connect to thousands of CRMs. This allows Ochatbot to send leads, customer support tickets, or additions to an email list straight into a CRM all in real-time – keep on top of leads and tickets while adding to an email list.

Support Page Targeting 

Ochatbot engages shoppers at the right moment in their shopping journey using a variety of triggers to initiate conversation. For instance, Ochatbot can be triggered to offer help with shipping and returns on the checkout page. Like a helpful human agent, Ochatbot guides shoppers and helps eliminate sales obstacles. 

Import Customer Service Handbook and FAQs (Pro and Enterprise Only)

Ochatbot behaves like a customer service agent, so it needs the knowledge of one. Import important FAQs, policies, and guidebooks directly into Ochatbot so it can become a business expert.

Dedicated NLP Engineer (Pro and Enterprise Only) 

With a dedicated NLP Engineer monitoring Ochatbot daily, your customer service team will be alerted to any issues within 24 hours of detection.

Endless integrations

Ochatbot works on all eCommerce platforms such as:

Shopify, Magento, Big Commerce, WooCommerce

Pro and Enterprise: Our dedicated NLP engineers will work with you to ensure smooth integration and setup.

More Key Features

Direct Purchasing and Cart Addition

Shoppers can ask Ochatbot questions and even ask for product recommendations based on what they are searching for. Inside the chatbot window, Ochatbot displays the product's price, image, description, link to the product's page, and the choice to add the item to their cart.

Tracking Orders and Order Status

One of the most often asked questions from customers is "Where is my order??". Customers may learn whether their item has been sent and when it will arrive thanks to Ochatbot's Order Status feature which keeps track of orders throughout the shipping process. Ochatbot saves the support team from hours of answering emails and phone calls simply prodiving a customer's order status. Customer support tickets for one Ochatbot client were cut by 78%.

Recover More Abandoned Carts

Ochatbot cookies users and remembers them for 30 days. Ochatbot will remind shoppers to complete their previously unfinished order by displaying the items left in their cart from the previous session. Ochatbot has a unique trigger that displays the items included in their cart and prompts them to checkout. The Abandoned Cart feature helped increase revenue 34% for this Ochatbot client.

Independent Ometrics AI

With Ochatbot's built-in Ometrics AI, your chatbot can run independently of Facebook, reducing business risk and allowing customers to shop without having to give up their privacy.

Detailed Analytics and Reporting

A Snapshot Report detailing Ochatbot's performance is sent out to the admin's email address every Friday. Ochatbot records a large number of KPIs including revenue, conversions, AOV, order status requests, and much much more. All of these KPIs and conversation transcripts are compiled into a clear report. Inside this reporting, valuable business insights can be discovered to help almost every aspect of businesses.

Support

Ometrics provides best-in-class support – FREE. We are here to help you be successful so you can quickly engage customers, gain insights, and grow sales!

In the world of eCommerce, AI chatbots can offer a range of benefits, such as:

Better Understanding of Customer Needs: AI chatbots can gather data on customer queries and interactions, providing valuable insights into customer needs and preferences. This information can help eCommerce businesses make informed decisions about product offerings, marketing strategies, and customer support.

Improved Customer Experience: AI chatbots can provide customers with instant and personalized support, ensuring that their queries are addressed promptly and efficiently. This can help improve customer satisfaction and retention rates.

Increased Efficiency: AI chatbots can handle multiple customer queries simultaneously, reducing response times and increasing efficiency. This can lead to cost savings for eCommerce businesses.

Competitive Advantage: By utilizing AI chatbots, eCommerce businesses can gain a competitive edge by offering customers a unique and personalized experience. This can help differentiate them from their competitors and drive sales.

Ometrics is here to help eCommerce businesses grow revenue and gain insights with our unique AI chatbot, Ochatbot^®. Click below to learn more about Ochatbot.