Balancing AI Chatbots and Human Support

Balancing AI Chatbots and Human Support

So, you’re in the e-commerce game, right? It’s all about juggling a bunch of balls in the air – managing inventory, keeping customers happy, and, oh yeah, making sure those orders keep rolling in. Now, here’s a burning question: When it comes...
5 Customer Service Questions Your Chatbot Should Answer

5 Customer Service Questions Your Chatbot Should Answer

Artificial Intelligence (AI) customer service chatbots allow businesses to offer a better customer service experience to their online consumer base.  As e-commerce continues to grow in popularity and more consumers opt to complete their purchases online, the need for...