Ochatbot's Virtual Assistant is a customer support module that quickly answers typical customer support questions in a conversational way. If the Chatbot Virtual Assistant cannot answer a question, it directs the user to a specific page or refers the user to live support. This allows support staff to handle higher level issues.
User questions are tracked and collected so you gain insights about what users are asking. This valuable data can improve your marketing and support.
Quickly input or import your FAQ's and commonly asked support questions, and Chatbot Virtual Assistant will automatically create the intents which you can edit later if needed. It's fast and easy to set up Chatbot Virtual Assistant for your customer support questions.
Overcome customer objections quickly
Reduce repetitive customer support tickets