Ochatbot® Industries

General retail – price, customer service

General retail is a large umbrella for eCommerce stores. These are companies that usually purchase products from a manufacturer and sell them online. Ochatbot helps increase sales and average order values along with improving the shopping experience and providing fast customer service.

    Ochatbot integrates with all eCommerce platforms in order to connect with product databases directly. Chat users can search the product database, view product details, and add an item to their cart all without leaving the chat window.

    Having natural, unrestricted conversations allows users to ask Ochatbot any question at any point in their shopping journey. This provides them with quick answers and easily accessible customer service.

    Add images and videos to the chat messages. Ochatbot can have images inside the chat window including product images and any showcase videos. Ochatbot also has upsell, cross-sell, and product recommendation features that help increase revenue.


    • Generative AI for natural conversation
    • Searching the Product Database
    • Product Recommendations
    • Upsells and Cross-sells
    • Order status and tracking
    • Embedded Images and videos
    • Fully Customizable
    • Integration with all eCommerce platforms
    • Abandoned Cart
    • Page Targeting
    • Built-in third-party LiveChat
    • Customizable forms and surveys
    • Zapier Connection
    • Weekly Reporting

    Case Study

    Invigor8’s Orders via Ochatbot Double and Revenue per Order Triples

    Invigor8 saw orders double as well as revenues per order triple when shoppers engaged with Ochatbot.  Learn More >>

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    Why use an AI chatbot for eCommerce?

    In the world of eCommerce, AI chatbots can offer a range of benefits, such as:

    Better Understanding of Customer Needs: AI chatbots can gather data on customer queries and interactions, providing valuable insights into customer needs and preferences. This information can help eCommerce businesses make informed decisions about product offerings, marketing strategies, and customer support.

    Improved Customer Experience: AI chatbots can provide customers with instant and personalized support, ensuring that their queries are addressed promptly and efficiently. This can help improve customer satisfaction and retention rates.

    Increased Efficiency: AI chatbots can handle multiple customer queries simultaneously, reducing response times and increasing efficiency. This can lead to cost savings for eCommerce businesses.

    Competitive Advantage: By utilizing AI chatbots, eCommerce businesses can gain a competitive edge by offering customers a unique and personalized experience. This can help differentiate them from their competitors and drive sales.


    Ometrics is here to help eCommerce businesses grow revenue and gain insights with our unique AI chatbot, Ochatbot®. Click below to learn more about Ochatbot.