Ochatbot® Live Chat
Support Customers with Live Chat
Live chat, in addition to your Ochatbot, is an option that increases your customer service by offering instant support for customers who need more specific help.
Although the chatbot answers most customers’ questions, live chat provides help to more complex questions unique to your customers’ situation. A visitor may need help if they have spent time on a page without taking action or have a specific question. A live chat window will pop up (similar to that of your chatbot) asking if they’d like assistance.
Live Chat Features
- Monitor your website pages and proactively invite a customer to live chat.
- A customer can request a live chat from within the chatbot – either when the chatbot AI does not understand the customer, or when the visitor clicks a button.
- If you are unavailable to chat, the customer can leave a message and you can follow up via email.
If you are not available to chat, there is also the option for offline messaging allowing customers to leave a message. You can then follow up with them via email.
What live chat offers you, the business owner, is the ability to monitor who is on the site. An alert will notify you when a visitor arrives and you can proactively initiate engagement with them by inviting them to live chat when they need help. You can improve your customer service by offering faster problem resolution. And by improving the customer experience, you create loyalty and increase sales.