Health and wellness – safety, benefits, product health concerns
Health and wellness eCommerce businesses use Ochatbot to provide their customers with the best and fastest knowledge about the benefits of their products. Getting questions answered efficiently is important for the safety of customers and overall company appearance.
Health and wellness products have unique obstacles related to the shopper’s personal health issues like diets, allergies, etc. Ochatbot engages the shopper in a personal way to build trust and allow the shopper to ask their questions and overcome sales obstacles.
Some health and wellness products are regulated by the FDA in the US; other countries have similar government regulations. Ochatbot is designed to answer questions that conform to government regulations, such as CBD, Dieting, Pre-packaged meals, and Lifestyle companies.
Benefits of a Health & Wellness Chatbot
The Health & Wellness industry naturally comes with a lot of questions to overcome to get to a sale. With Ochatbot’s Health and Wellness eCommerce chatbot you can quickly overcome sales obstacles moving your customer closer to a sale with more confidence.
- Increase revenues 20% to 40% when customers engage with Ochatbot
- Quickly overcome sales obstacles by answering customer questions immediately – pushing them closer to a sale
- Customers can add to cart directly from Ochatbot
- Order status and tracking reduces the number one support ticket question: “Where is my order?”
- Recommendation engine that helps customers find exactly what they are looking for quickly
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Industries We Work With
Protein Shakes & Smoothies
Health Equipment & Supplies
What You Gain With Ochatbot’s Health and Wellness Chatbot
Ochatbot can ask questions and understand what the customers is looking for then recommend the product that fits their needs
Order Status and Order Tracking
“Where is my order” is one of the most common questions. Ochatbot knows where an order is throughout the purchase process so customers can know if their product was shipped and when it will arrive. Having Ochatbot handle these questions can reduce hours of support emails and calls.
Abandoned Cart and Checkout Orders
You will increase your sales by reminding customers that they still have products in the cart or if they did not complete their checkout. Ochatbot monitors the checkout process informing customers while they are still on the site about their orders.
Natural Conversational Commerce
Ochatbot’s AI can switch conversations from topic to topic just like a customer talking to a salesperson. Conversational commerce engages customers in a natural way overcoming sales obstacles and easing the sales process.
Ask the right questions and the right time during the customers purchasing journey is the key to any sale. Page Targeting allows you to craft specific questions when a customer is on a specific page of the site. Ochatbot asks about your checkout issue in checkout not on the homepage or a product specific question for that type of product they are interested in.
Add to Cart and View Details
Ochatbot presents the suggested product in the chat window and allows customers to add the products directly to the cart or be directed to the product page to view details. This speeds up the sales process and connects the conversation to the product quickly.
Videos and Images for Custom Product Presentations
Ochatbot’s Shopify chatbot can display videos in the chat window showing the features of the product. A video can overcome many customer sales obstacles quickly concluding a sale faster especially for complex product sales.
Customer Support Ticketing
Ometrics Ochatbot seamlessly connects to your CRM support ticket system sending questions into your support queue.
Ochatbot comes with built in live chat however you can also connect to a third party live chat system. Ochatbot can even detect if your live chat operator is live on most third party live chat systems and offer live chat to the customer only when an operator is active.
Build Your eMail List
Ochatbot has many modules such as LeadBot funnel forms to surveys. The marketing options are unlimited. The LeadBot funnel forms can qualify customers, collect contact data and even set appointments.
Gain Customer Insights
Ochatbot’s reporting provides customers insights from website issues to competitors product comparisons to truly understand the thought process the customer is going through when making a purchase. Find out your customer’s desires, needs, and obstacles to purchasing in your Shopify store.
Start building your Shopify Chatbot by answering a few questions. Ochatbot will gather your product SKU’s, images, product text and other information automatically. Easily brand your Shopify chatbot with your company’s look and feel.
GDPR and CCPA compliant
Ometrics Ochatbot meets GDPR and CCPA regulations so you can be compliant with your local laws.
Ometrics Ochatbot is always here to help your business grow.
Why use an AI chatbot for eCommerce?
In the world of eCommerce, AI chatbots can offer a range of benefits, such as:
Better Understanding of Customer Needs: AI chatbots can gather data on customer queries and interactions, providing valuable insights into customer needs and preferences. This information can help eCommerce businesses make informed decisions about product offerings, marketing strategies, and customer support.
Improved Customer Experience: AI chatbots can provide customers with instant and personalized support, ensuring that their queries are addressed promptly and efficiently. This can help improve customer satisfaction and retention rates.
Increased Efficiency: AI chatbots can handle multiple customer queries simultaneously, reducing response times and increasing efficiency. This can lead to cost savings for eCommerce businesses.
Competitive Advantage: By utilizing AI chatbots, eCommerce businesses can gain a competitive edge by offering customers a unique and personalized experience. This can help differentiate them from their competitors and drive sales.
Ometrics is here to help eCommerce businesses grow revenue and gain insights with our unique AI chatbot, Ochatbot®. Click below to learn more about Ochatbot.