Direct Shopping and Add to Cart

Ochatbots BigCommerce chatbot can ask questions and understand what the customers are looking for then recommend the product that fits their needs. Ochatbot provides product image, description, price, link to the product page, and the option to Add to Cart all inside the chatbot window.

Customer Service Chatbot

Ochatbot answers common troubleshooting questions your shoppers have, eliminating the need to go through a human agent. With 24/7 availability, Ochatbot ensures that your customers are never left waiting and that your support team is never overwhelmed with repetitive queries. Ochatbot is a great first step before live chat as live chat must be answered within 30 seconds to avoid customer irritation. Ochatbot may also be completely integrated into a live chat system, guaranteeing that a human agent is available to take action when necessary. Ochatbot’s unique AI recognizes when certain questions require human intervention and directs them to an available live chat agent. 

Order Status and Order Tracking

“Where is my order” is one of the most common questions. Ochatbots BigCommerce chatbot knows where an order is throughout the purchase process so customers can know if their product was shipped and when it will arrive. Having Ochatbot handle these questions can reduce hours of support emails and calls. Ochatbot reduces support tickets from 25% to 45%, and has reduced the customer support tickets for one Ochatbot client by 78%.

Abandoned Cart

Ochatbot cookies remember customers for 30 days. When a customer adds something to their cart – then leaves your BigCommerce eCommerce site – then comes back –  Ochatbot will remind them of the items left in their cart prompting them to checkout. Ochatbot monitors the checkout process informing customers while they are still on the site about their orders. Abandoned Cart increases revenue up to 34%

Intriguing Product Recommendations

Specific product upsells or on the items already in their cart. When a customer is on their checkout page, Ochatbot will trigger to display the upsell products helping boost revenue. 

Independent AI

Ochatbot is built with its own Ometrics AI so your chatbot can operate independently from Facebook – eliminating your business risk, while shoppers are not forced to shop through Facebook and forfeit privacy.

AI Conversational eCommerce

Ochatbot interacts with shoppers in a human-like manner through textual conversations.  Questions are answered in sentences in real-time and relate directly to the questions asked.

Natural Unrestricted Conversations

Shoppers can switch from topic to topic – mimicking a natural conversation, at any point in their shopping journey. Ometric’s AI is enabled with Natural Language Processing (NLP) so conversations are not restricted to a structured flow. Ocahtbot continues to interact in a natural conversational way.

Page Targeting

Ask the right questions and the right time during the customer’s purchasing journey is the key to any sale. Page Targeting allows you to craft specific questions when a customer is on a specific page of the site. Ochatbot engages shoppers at the right moment in the customer journey using a variety of triggers to initiate conversation.

Insightful Reporting and Analytics

Every Friday a Snapshot Report is sent out with details on Ochatbot’s performance. Ochatbot tracks conversions, revenue, abandoned carts converted, abandoned cart revenue, number of order status requests, and much more all included in a concise report. From there, more information or data is accessible such as a fallback report, page engagement report, and user response report to help mine valuable business insights.

Videos and Images for Custom Product Presentations

Ochatbots BigCommerce chatbot can display videos in the chat window showing the features of the product. A video can overcome many customer sales obstacles quickly concluding a sale faster especially for complex product sales.  

Zapier for CRM and Ticketing

Ochatbot utilizes Zapier connections to connect to thousands of CRM’s. This allows Ochatbot to send leads, customer support tickets, or additions to an email list straight into a CRM all in real time – keep on top of leads and tickets while adding to an email list.

Built-in 3rd Party Live Chat

Ochatbot can activate built-in or 3rd party live chat when questions are unique to the shopper’s situation or beyond the AI scope. Ochatbot can also monitor your site and invite the shopper to live chat.

Build Your eMail List

Ochabot has many modules such as LeadBot funnel forms to surveys. The marketing options are unlimited. The LeadBot funnel forms can qualify customers, collect contact data, and even set appointments.                

No Programming

Start building your BigCommerce Chatbot by answering a few questions. Ochatbot will gather your product SKU’s, images, product text and other information automatically. Easily brand your Shopify chatbot with your company’s look and feel.

GDPR and CCPA compliant

• Ometrics Ochatbot meets GDPR and CCPA regulations so you can be compliant with your local laws.

Support

Ometrics provides best-in-class support – FREE. We are here to help you be successful so you can quickly engage customers, gain insights, and grow sales!

Here is an example of an eCommerce BigCommerce chatbot

Benefits of a BigCommerce Chatbot

Ochatbot BigCommerce chatbot works like a salesperson who greets you in a retail store and offers to help you find what you’re looking for. The chatbot asks questions to understand the customer’s wants and needs.

• Increase revenues 20% to 40% when customers engage with Ochatbot

• Shorten the sales cycle by having customers find what they want faster

• Customers can add to cart directly from Ochatbot

• Recommendation Engine – products that fit the customer’s needs are recommended

 Direct Shopping and Add to Cart

Ochatbots BigCommerce chatbot can ask questions and understand what the customers are looking for then recommend the product that fits their needs. Ochatbot provides product image, description, price, link to the product page, and the option to Add to Cart all inside the chatbot window.

Order Status and Order Tracking

“Where is my order” is one of the most common questions. Ochatbots BigCommerce chatbot knows where an order is throughout the purchase process so customers can know if their product was shipped and when it will arrive. Having Ochatbot handle these questions can reduce hours of support emails and calls. It has reduced the customer support tickets for one Ochatbot client by 78%.

Abandoned Cart

Ochatbot cookies remember customers for 30 days. When a customer adds something to their cart – then leaves your BigCommerce eCommerce site – then comes back –  Ochatbot will remind them of the items left in their cart prompting them to checkout. Ochatbot monitors the checkout process informing customers while they are still on the site about their orders. Abandoned Cart increases revenue up to 34%

Intriguing Product Recommendations

Specific product upsells or on the items already in their cart. When a customer is on their checkout page, Ochatbot will trigger to display the upsell products helping boost revenue. 

Independent AI

Ochatbot is built with its own Ometrics AI so your chatbot can operate independently from Facebook – eliminating your business risk, while shoppers are not forced to shop through Facebook and forfeit privacy.

AI Conversational eCommerce

Ochatbot interacts with shoppers in a human-like manner through textual conversations.  Questions are answered in sentences in real-time and relate directly to the questions asked.

Natural Unrestricted Conversations

Shoppers can switch from topic to topic – mimicking a natural conversation, at any point in their shopping journey. Ometric’s AI is enabled with Natural Language Processing (NLP) so conversations are not restricted to a structured flow. Ocahtbot continues to interact in a natural conversational way.

Page Targeting

Ask the right questions and the right time during the customer’s purchasing journey is the key to any sale. Page Targeting allows you to craft specific questions when a customer is on a specific page of the site. Ochatbot engages shoppers at the right moment in the customer journey using a variety of triggers to initiate conversation.

Insightful Reporting and Analytics

Every Friday a Snapshot Report is sent out with details on Ochatbot’s performance. Ochatbot tracks conversions, revenue, abandoned carts converted, abandoned cart revenue, number of order status requests, and much more all included in a concise report. From there, more information or data is accessible such as a fallback report, page engagement report, and user response report to help mine valuable business insights.

Videos and Images for Custom Product Presentations

Ochatbots BigCommerce chatbot can display videos in the chat window showing the features of the product. A video can overcome many customer sales obstacles quickly concluding a sale faster especially for complex product sales.  

Zapier for CRM and Ticketing

Ochatbot utilizes Zapier connections to connect to thousands of CRM’s. This allows Ochatbot to send leads, customer support tickets, or additions to an email list straight into a CRM all in real time – keep on top of leads and tickets while adding to an email list.

Built-in 3rd Party Live Chat

Ochatbot can activate built-in or 3rd party live chat when questions are unique to the shopper’s situation or beyond the AI scope. Ochatbot can also monitor your site and invite the shopper to live chat.

Build Your eMail List

Ochabot has many modules such as LeadBot funnel forms to surveys. The marketing options are unlimited. The LeadBot funnel forms can qualify customers, collect contact data, and even set appointments.                

No Programming

Start building your BigCommerce Chatbot by answering a few questions. Ochatbot will gather your product SKU’s, images, product text and other information automatically. Easily brand your Shopify chatbot with your company’s look and feel.

GDPR and CCPA compliant

• Ometrics Ochatbot meets GDPR and CCPA regulations so you can be compliant with your local laws.

Support

Ometrics provides best-in-class support – FREE. We are here to help you be successful so you can quickly engage customers, gain insights, and grow sales!

Here is an example of an eCommerce BigCommerce chatbot

Why use an AI chatbot for eCommerce?

In the world of eCommerce, AI chatbots can offer a range of benefits, such as:

Better Understanding of Customer Needs: AI chatbots can gather data on customer queries and interactions, providing valuable insights into customer needs and preferences. This information can help eCommerce businesses make informed decisions about product offerings, marketing strategies, and customer support.

Improved Customer Experience: AI chatbots can provide customers with instant and personalized support, ensuring that their queries are addressed promptly and efficiently. This can help improve customer satisfaction and retention rates.

Increased Efficiency: AI chatbots can handle multiple customer queries simultaneously, reducing response times and increasing efficiency. This can lead to cost savings for eCommerce businesses.

Competitive Advantage: By utilizing AI chatbots, eCommerce businesses can gain a competitive edge by offering customers a unique and personalized experience. This can help differentiate them from their competitors and drive sales.

Ometrics is here to help eCommerce businesses grow revenue and gain insights with our unique AI chatbot, Ochatbot^®. Click below to learn more about Ochatbot.