Ochatbot® Industries

Food – shipping, pick up, delivery

The food industry makes up around 14% of the US economy. Moving to online stores, the food industry faces many obstacles when shipping food and produce. The care of the product is vital for the safety of consuming it and many questions surrounding the product itself.

Like a normal customer service conversation, Ochatbot has natural unrestricted conversations for its users to be able to ask any questions at any point in their shopping journey. This helps reduce the number of support tickets that customer service receives.

There is customer concern when it comes to shipping food including how the food is being stored and preserved. Along with how it is shipped many people are interested in how they make their products and what ingredients are included. For allergy and health purposes, Ochatbot is able to adapt to their concerns by providing in-depth knowledge quickly to the chat users.

Ochatbot is not only a chatbot. It is a tool to allow businesses to connect to the customers and vice versa. Having a one-seat live chat or integrating a third-party live chat allows customers to get their queries answered by live representatives if they would prefer. Additionally, live chats rely on the live customer support team and are not available 24/7. Ochatbot provides fully customizable forms and surveys that are forwarded through Zapier for the company to answer the messages at their digression.

Features:

  • Searching the Product Database
  • Product Recommendations
  • Upsells and Cross-sells
  • Natural Unrestricted Conversation
  • Order status and tracking
  • Embedded Images and videos
  • Fully Customizable
  • Integration with all eCommerce platforms
  • Abandoned Cart
  • Page Targeting
  • Built-in third-party LiveChat
  • Customizable forms and surveys
  • Zapier Connection
  • Weekly Reporting

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