Cut Support Tickets by 45% with Ochatbot’s AI Support for Your E-commerce
Free your support team from handling repetitive low-level questions all day while reducing support tickets by 25–45% and saving valuable time. Since 2017, our industry-leading AI agent has handled routine requests with human-like accuracy.
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Available integrations
Using another platform? Contact our team to get set up.
Multi-Display Embeds
Capture shoppers through strategic AI embeds. Ochatbot's multi-display allows you to customize AI for your site.
Insightful Reporting & Analytics
Understand what customers ask, where trends emerge, and which questions go unanswered so you can improve support and resolve issues faster.
Product Finder
Guide shoppers to the perfect product with a product finder. Help them answer a few quick questions and instantly match them with the best options for their needs.
Everything your store needs to convert
Order Status Tracking
Let shoppers check order status instantly in chat — no login needed. Reduce where’s-my-order tickets automatically.
Ticketing integrations
Connect with your helpdesk. Escalate complex issues directly to your support team without breaking the conversation.
Live chat handoff
Seamlessly transfer shoppers to a human agent when needed. Never leave your shoppers stranded or without and answer.
AI training
Train your bot on your own product catalog, FAQs, and policies. Review unanswered questions and continuously improve accuracy over time
Proactive messaging
Trigger targeted chat nudges based on shopper behavior — exit intent, time on page, cart value — to recover abandoners before they leave.
Product recommendations
Increase AOV with intelligent up-sell and cross-sell recommendations tailored to each shopper.
Case Studies
Success stories from brands like yours
Customboxes.io Sees 50% Reduction in Time Spent on Support
Customboxes.io produces high-quality custom shipping boxes at wholesale prices. Even though all the essential information was clearly available on their website, their support team still spent a significant portion of their day handling basic inquiries. As a result, response times slowed and valuable sales opportunities were missed.
How Veto Increased AOV by 35%
Ochatbot Handles 78% of Tucker’s Customer Contacts
Frequently Asked Questions
How can an AI chatbot improve my ecommerce customer support?
It handles order tracking, returns, and product questions instantly — 24/7 — reducing ticket volume and freeing your team for more meaningful conversations.
Can an ecommerce chatbot integrate with my existing store platform?
Yes. Ochabot easily integrates with Shopify, WooCommerce, Magento, HubSpot, and Salesforce for real-time, personalized responses.
Will an AI chatbot increase my ecommerce sales?
Yes. By recovering abandoned carts, answering product questions, and offering smart recommendations, chatbots drive higher conversions and bigger order values.
How quickly can I deploy an ecommerce chatbot?
Most businesses go live within hours. No coding needed — just train it on your catalog and FAQs and you’re ready to go.
Learn more about AI customer service
Balancing AI Chatbots and Human Support
The e-commerce game is all about juggling a bunch of balls in the air – managing inventory, keeping customers happy, and, oh yeah, making sure those orders keep rolling in.
The Do’s and Don’ts of Shopify AI Chatbots
AI chatbots have become indispensable tools for Shopify store owners, offering a way to streamline operations and enhance customer service. However, not all tasks are suited for automation.
76% of Shoppers Fear AI Misinformation on Business Websites
According to a Forbes Advisor survey, 76% of consumers are concerned about AI causing misinformation on a business’s website, with 43% describing themselves as “very concerned.”