Ochatbot vs ZipChat

Increase Sales, Lift AOV, and Reduce Support Tickets with a Full AI Chatbot

What’s the difference between Ochatbot and ZipChat?

Ochatbot is the ultimate AI chatbot for e-commerce, designed to boost your online sales and customer satisfaction. Unlike other chatbots, Ochatbot is powered by our exclusive Ometrics AI, which guarantees the security and privacy of your data. ZipChat’s AI fails to provide essential insights, such as customer sentiment analysis or weekly KPIs, that help you measure and improve your chatbot’s performance. Don’t settle for less than the best. Try Ochatbot and see the difference for yourself.

Get Started with Ochatbot

Experience Ochatbot for free with a 7-day trial! Create your account here, then jumpstart the learning process by uploading your company's FAQs. 

Ochatbot vs ZipChat: How do They Compare?


Unlimited webpages stored

Ochatbot offers unlimited scanned webpages at our lowest plan ($29/mo). Additionally, we also allow unlimited product SKUs.


Fewer stored webpages

Only 1,000 webpages stored on their lowest plan.


Unlimited Replies

Ochatbot charges based on the amount of traffic on your site, not chatbot replies, keeping costs low and reasonable.


Limited Replies

ZipChat limits the number of replies per month and charges $12 extra for an additional 100 replies.


Dedicated customer service team

Our customer service team is dedicated to seeing your business flourish. We offer tips for the best chatbot strategies, help with setup, and more.



ZipChat restricts elite customer service to higher tiered plans, leading to an unsatisfactory support network.


Deep Analytics

Business KPIs are sent directly to your inbox every Friday. Learn how your visitors are interacting with Ochatbot and find areas for improvement. Identify sticky areas on your site where users are getting stuck.


Limited Analytics

ZipChat doesn’t offer customer sentiment analysis or weekly KPIs, making it harder to see how the bot is benefiting your customers.


Customer Support Tickets Straight to Your Inbox 

We offer unlimited customer support tickets, delivered straight to your inbox.


Support Tickets Restricted at Lower Plans

The ability to receive support tickets from the chatbot is only available at their $129/month Growth plan.


  • 500 replies/month, extra +$12 for additional 100 replies
  • 1,000 webpages stored
  • Standard Support
  • AI interactions only
  • No live chat
  • No support tickets

Pro & Enterprise: Focus on sales while we take care of everything for you

With Ochatbot, you can:

  • Increase conversions by engaging your visitors with personalized recommendations, offers, and discounts.
  • Reduce cart abandonment by providing instant answers to common questions, resolving issues, and reminding customers of their items.
  • Reduce repetitive support tickets, allowing your support team to focus on more complicated queries.

Don’t have time to create and manage an AI chatbot? We got you covered. Our Natural Language Processing Engineers (NLP) work with you to create an intelligent chatbot. After the Generative and/or Scripted AI chatbot is built, we train the AI and manage the bot daily to improve its intelligence and identify customer insights that make your business superior. All for one monthly price. Fill out the form to learn more.


20-40% increase in revenue


25-45% Reduction in Support tickets


5-35% increase in AOV

Frequently Asked Questions

How does the free trial work?

During the 7-day trial, explore all of Ochatbot’s generative and scripted AI functionalities to optimize customer service, boost AOV, reduce customer support tickets, and increase revenue. No credit card information is required to start the trial.

After the trial period, your account will remain, but access to Ochatbot will be removed. You will still have access to our free CRO tools. For upgrades post-trial, kindly contact our support team.

What is Ochatbot?

Ochatbot is an AI e-commerce chatbot designed to reduce support tickets, and boosts sales and revenue. It is an all-in-one AI solution that offers premium features from one chatbot. 

Ochatbot uses generative AI to learn about your business and deliver human-like conversations to your customers.

Does Ochatbot use ChatGPT?

No, we use proprietary LLM to power Ochatbot. Your data is safe and secure with Ochatbot, and we also restrict your AI’s knowledge so it never spews harmful words or disinformation. 

How does live chat work?

Ochatbot uses its own live chat system (1 seat) or can connect to a third party. A customer can request a live chat from within the chatbot – either when the chatbot AI does not understand the customer or when the visitor clicks a button. If you are unavailable to chat, the customer can leave a message and you can follow up via email. You can also monitor your site’s activity and proactively invite customers to live chat.

Is Ochatbot able to connect directly to a eCommerce product database?

Yes, Ochatbot can connect directly to product databases through any eCommerce integration platform. Connecting directly to the product database will allow chat bot users to search products inside the AI chatbot window. Product images, short descriptions, and pricing will appear in the chat window along with buttons for Add to Cart and View Details.