Ochatbot® AI Chatbot Features
Ochatbot is an AI chatbot with easy-to-use features that help you engage with your users and get higher conversion rates of leads and sales. The interface allows you to create conversations with questions, intents, keyword listeners, and a variety of reply types and logic. Here are some of the features:
- Easily installed with one script on your website.
- Direct Shopping – Search product databases through keywords, SKUs, tags, and product descriptions.
- Add To Cart – Users can add products to their cart without leaving the chat window.
- Product Descriptions – Ochatbot provides short product descriptions within the chat window.
- Order Status and Tracking – Reduces the number of support tickets.
- Abandoned Cart – Boosts sales and overall revenue.
- Product recommendations – Connect product recommendations and add up-sells and cross-sells to increase sales.
- Page Targeting – Increases engagement with the site to gain sales and insights.
- Zapier Integration – Connect to thousands of CRM’s.
- Fully Customizable – Change the appearance, size, and location of the chat window to match Ochatbot with your brand.
- Built-in third-party Live Chat – Chat directly using Ochatbot’s Live Chat or connect a third-party live chat for higher-level customer situations.
- Reporting and Analytics – Scheduled weekly, reporting metrics that track conversions, revenue, and explore your Ochatbot’s effectiveness are provided.
- Surveys and Forms – Add surveys and forms inside Ochatbot to gain customer feedback in a conversational manner.
- AI Conversational eCommerce – Interact in a human-like manner through textual conversations in real-time.
- Natural Unrestricted Conversation – Mimic a natural conversation with the ability to switch from topic to topic at any point on their shopping journey.
- Build, test, and launch your chatbot for free!
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The Ochatbot editor has many features built-in to speed up the creation of the chatbot:
- Real-time testing of intents provides immediate feedback
- Easily find collisions with improved keyword search by listeners
- Create new questions and intents easily and duplicate other intents
- Site-wide variables are applied automatically to reduce maintenance time
- Brand the look and feel of Ochatbot quickly and easily
Creating Intents can be the most time-consuming part of building a chatbot. Ochatbots interface simplifies the process:
- Global intents allow the conversation to jump to a new subject using natural language processing
- Standard intents are pre-defined with built-in AI
- Add images and video inside the chatbot window
- Integration with Facebook Instant Messenger – Embed Ochatbot on Facebook Messenger.
- Independent AI – Ochatbot is built with its own Ometrics AI so your chatbot can operate independently of Facebook – eliminating your business risk, while shoppers are not forced to shop through Facebook and forfeit privacy.
- eCommerce Integrations – Check out our eCommerce platform pages Shopify, Magento, WooCommerce, BigCommerce. Ochatbot integrates with all eCommerce platforms and is not limited to Shopify, Magento, WooCommerce, and BigCommerce.
Create your chatbot for free. Don’t want to do it yourself? Let us build it for you! Click here for pricing and options.
In the world of eCommerce, AI chatbots can offer a range of benefits, such as:
Better Understanding of Customer Needs: AI chatbots can gather data on customer queries and interactions, providing valuable insights into customer needs and preferences. This information can help eCommerce businesses make informed decisions about product offerings, marketing strategies, and customer support.
Improved Customer Experience: AI chatbots can provide customers with instant and personalized support, ensuring that their queries are addressed promptly and efficiently. This can help improve customer satisfaction and retention rates.
Increased Efficiency: AI chatbots can handle multiple customer queries simultaneously, reducing response times and increasing efficiency. This can lead to cost savings for eCommerce businesses.
Competitive Advantage: By utilizing AI chatbots, eCommerce businesses can gain a competitive edge by offering customers a unique and personalized experience. This can help differentiate them from their competitors and drive sales.
Ometrics is here to help eCommerce businesses grow revenue and gain insights with our unique AI chatbot, Ochatbot®. Click below to learn more about Ochatbot.