Ochatbot® | Industries
Ochatbot is a versatile AI chatbot that can be applied in all industries. Our AI chatbot answers shoppers’ questions immediately which helps overcome sales obstacles leading to increased revenue. Here are a few industries that our conversational eCommerce chatbot succeeds in.
General Retail – Increasing average order value and overall sales revenues along with providing great customer service are important for maintaining a good shopping experience and gaining returning customers. Ochatbot’s natural unrestricted conversations help provide quick, accurate, simple answers to customer questions so they continue with the purchase. More >>
Health and Wellness – One of the biggest sales obstacles is a shopper’s unique health concerns about a health product. Ochatbot confidentially answers many questions regarding the product’s health benefits and customer health concerns. It includes health resources and instructions on how to use the product so it is safe for each customer. More >>
Manufacture Direct-to-Consumer – Making and selling products in-house is a difficult task. Manufacturers have unique sales and support questions and processes, unlike a third-party sourced product eCommerce site. Ochatbot can answer more sophisticated order status questions when the product is still being manufactured as well as order tracking, and integration to product databases reduces the number of questions sent to the company directly while providing quick, informative answers. Ochatbot can also answer and redirect customers to the manufactures other distribution channels like box stores. More >>
Food – Food companies and services have unique shipping, delivery, pickup, and product inquiries which are all highly involved with giving customers fresh, high-quality products. Ochatbot answers all your frequently asked questions and provides helpful information to overcome many difficult sales obstacles. More >>
Ometrics Ochatbot eCommerce chatbot increase sales by engaging with the user much like a salesperson when you walk into a store. This conversational eCommerce approach can increase sales revenues from 20% to 40% when users engage with Ochatbot. Users can ask specific questions, anything from product advice to product availability. The chatbot provides shopping assistance and provide recommendations. The customer can view different suggestions and add the to the cart. Ochatbot also answers questions about the products or service to get around any sales obsticals.
This process reduces the chance of a user leaving your site because they did not find the product they were looking for. Customers do not have to navigate the site menus which is very helpful for customers on mobile devices.
The chatbot builds a faster connection with the user’s needs and eliminates obstacles, unlike a static site. Customers that engage with Ochatbots eCommerce chatbot are more likely to make a purchase.
Ochatbot Built for Conversational Ecommerce
Ochatbot works on all eCommerce platforms here are some detials:
- Natural conversation just like a customer and a sale person
- No Programming, fast setup with simple questions and automatic importing all your SKUs
- Add to Cart directly from the chat window
- Build email lists for built in forms and surveys
- Order status on Shopify
- Abandoned cart on Shopify
- Chat window shows product pics and videos
- Works on your website and social platform like Facebook
- Chatbot asks questions and directs the user to the exact product page
- Built in Live Chat, and can connect to third party live chat systems
- Rebust reporting to provide customer insights
- Customer ticketing integrations with your CRM
- AI search algorithm with the ability to prioritize products in chatbot results
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In the world of eCommerce, AI chatbots can offer a range of benefits, such as:
Better Understanding of Customer Needs: AI chatbots can gather data on customer queries and interactions, providing valuable insights into customer needs and preferences. This information can help eCommerce businesses make informed decisions about product offerings, marketing strategies, and customer support.
Improved Customer Experience: AI chatbots can provide customers with instant and personalized support, ensuring that their queries are addressed promptly and efficiently. This can help improve customer satisfaction and retention rates.
Increased Efficiency: AI chatbots can handle multiple customer queries simultaneously, reducing response times and increasing efficiency. This can lead to cost savings for eCommerce businesses.
Competitive Advantage: By utilizing AI chatbots, eCommerce businesses can gain a competitive edge by offering customers a unique and personalized experience. This can help differentiate them from their competitors and drive sales.
Ometrics is here to help eCommerce businesses grow revenue and gain insights with our unique AI chatbot, Ochatbot®. Click below to learn more about Ochatbot.