Ochatbot® Ecommerce

 

Ecommerce AI Chatbot

Ometrics Ochatbot is an eCommerce AI chatbot that increases sales by engaging with the user much like a salesperson when you walk into a store. This conversational eCommerce approach allows companies to overcome sales obstacles, recommend products for cross- or up-sells, and reduce support tickets all while being available 24/7. Ochatbot sees an increase in revenue from 15% to 35% when customers engage with Ochatbot. Instead of scrolling through static website pages, customers can engage in a conversation that leaves them feeling like they had a positive experience.

Customers can ask specific questions (anything from product advice to product availability) leading to a product recommendation then add to their cart right from the chatbot window. They can view different suggestions and even switch subjects mid-conversation then return to the product to purchase. Having this type of conversation helps reduce the chance a customer leaves the site because they couldn’t find the right product or get their question answered. If they do leave, however, then come back, Ochatbot will remind them of the items left in their cart and encourage them to purchase.

Ochatbot works on all platforms such as:

Shopify, Magento, Big Commerce, WooCommerce

Ochatbot: Built for Conversational Ecommerce

Ochatbot is built for eCommerce with several features to help increase conversions and revenue:

Add to Cart – when customers type in a product or keyword Ochatbot provides product recommendations by displaying a product image, description, price, link to product page, and the option to Add to Cart all inside the chatbot window.

Abandoned Cart – Ochatbot cookies or remembers customers for 30 days. When a customer adds something to their cart – then leaves – then comes back – Ochatbot will remind them of the items left in their cart prompting them to checkout. Abandonded Cart increases revenue up to 34%.

Order Status – Ochatbot connects to the product database and allows customers to enter their order number and receive an update on their order’s status. Or it can point to an order status system already in place. The Order Status feature reduces customer support tickets for one client by 78%.

Product Recommendations – Specific product up-sells or cross-sells can be set inside Ochatbot that recommends products based on the items already in their cart. When a customer is on their checkout page, Ochatbot will trigger to display the up-sell products helping boost revenue.

Zapier Connections – Ochatbot utilizes Zapier connections to connect to thousands of CRM’s. This allows Ochatbot to send leads, customer support tickets, or additions to an email list straight into a CRM all in real time – keep on top of leads and tickets while adding to an email list.

Weekly Snapshot Reports – Every Friday a Snapshot Report is sent out with details on Ochatbot’s performance. Ochatbot tracks conversions, revenue, abandoned carts converted, abandoned cart revenue, number of order status requests, and much more all included in a concise report. From there, more information or data is accessible such as a fallback report, page engagement report, and user response report to help mine valuable business insights.

Check out our Health & Wellness Chatbot Services!

Other eCommerce AI Chatbot Benefits

  • Natural conversation just like a customer and a sales person
  • No Programming, fast setup with simple questions and automatic importing of all your SKUs
  • Build email lists for built in forms and surveys
  • Order Status and Order Tracking
  • Chat window shows product pics and videos
  • Works on your website and social platform like Facebook
  • Chatbot asks questions and directs the user to the exact product they are looking for
  • Built in Live Chat, and can connect to third party live chat systems
  • AI search algorithm with the ability to prioritize products in chatbot results

 

Ecommerce Chatbots

Ometrics Ochatbot eCommerce chatbots increase sales by engaging with the user much like a salesperson when you walk into a store. This conversational eCommerce approach allows companies to overcome sales obstacles, recommend products for cross- or up-sells, and reduce support tickets all while being available 24/7. Ochatbot sees an increase in revenue from 15% to 35% when customers engage with Ochatbot. Instead of scrolling through static website pages, customers can engage in a conversation that leaves them feeling like they had a positive experience.

Customers can ask specific questions (anything from product advice to product availability) leading to a product recommendation then add to their cart right from the chatbot window. They can view different suggestions and even switch subjects mid-conversation then return to the product to purchase. Having this type of conversation helps reduce the chance a customer leaves the site because they couldn’t find the right product or get their question answered. If they do leave, however, then come back, Ochatbot will remind them of the items left in their cart and encourage them to purchase.

Ochatbot works on all platforms such as:

Shopify, Magento, Big Commerce, WooCommerce

Ochatbot: Built for Conversational Ecommerce

Ochatbot is built for eCommerce with several features to help increase conversions and revenue:

Add to Cart – when customers type in a product or keyword Ochatbot provides product recommendations by displaying a product image, description, price, link to product page, and the option to Add to Cart all inside the chatbot window.

Abandoned Cart – Ochatbot cookies or remembers customers for 30 days. When a customer adds something to their cart – then leaves – then comes back – Ochatbot will remind them of the items left in their cart prompting them to checkout. INSERT STAT

Order Status – Ochatbot connects to the product database and allows customers to enter their order number and receive an update on their order’s status. Or it can point to an order status system already in place.

Product Recommendations – Specific product up-sells or cross-sells can be set inside Ochatbot that recommends products based on the items already in their cart. When a customer is on their checkout page, Ochatbot will trigger to display the up-sell products helping boost revenue.

Zapier Connections – Ochatbot utilizes Zapier connections to connect to thousands of CRM’s. This allows Ochatbot to send leads, customer support tickets, or additions to an email list straight into a CRM all in real time – keep on top of leads and tickets while adding to an email list.

Weekly Snapshot Reports – Every Friday a Snapshot Report is sent out with details on Ochatbot’s performance. Ochatbot tracks conversions, revenue, abandoned carts converted, abandoned cart revenue, number of order status requests, and much more all included in a concise report. From there, more information or data is accessible such as a fallback report, page engagement report, and user response report to help mine valuable business insights.

Check out our Health & Wellness Chatbot Services!

Other eCommerce AI Chatbot Benefits

  • Natural conversation just like a customer and a sales person
  • No Programming, fast setup with simple questions and automatic importing of all your SKUs
  • Build email lists for built in forms and surveys
  • Order Status and Order Tracking
  • Chat window shows product pics and videos
  • Works on your website and social platform like Facebook
  • Chatbot asks questions and directs the user to the exact product they are looking for
  • Built in Live Chat, and can connect to third party live chat systems
  • AI search algorithm with the ability to prioritize products in chatbot results

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