Ochatbot vs Tidio
Increase Sales, Lift AOV, and Reduce Support Tickets with a Full AI ChatbotWhat’s the difference between Ochatbot and Tidio?
Ochatbot is an AI-powered chatbot designed to help drive sales for e-commerce businesses.
Ochatbot, powered by generative AI, is built for online businesses that want to automate customer support while also maintaining customer engagement, increasing revenue, and operating as an AI sales assistant. Live chat integrations are available, though Ochatbot’s use of generative AI makes it so that more complicated queries can be handled by the chatbot. Ochatbot reads your site data and becomes an informed sales assistant capable of offering product recommendations and answering frequently asked questions.
Tidio is a helpdesk focused on integrating all of a business’s support systems in one place. While they do offer chatbots, most are simple rule-based bots only capable of handling basic customer queries, while their AI is still in its infancy. These bots are focused more on pushing any non-predefined queries to live chat. While this can be great for businesses seeking to centralize their workflow, it doesn’t reduce support tickets nor does it focus on driving sales or boosting customer engagement.
Get Started with Ochatbot
Experience Ochatbot for free with a 7-day trial! Create your account here, then jumpstart the learning process by uploading your company's FAQs.
Ochatbot vs Tidio: How do They Compare?
Ochatbot
Pricing is based on visitors, not conversations
Ochatbot’s transparent pricing model makes it easier to budget your use. We don’t restrict how many conversations you have, ensuring you’re able to budget affectively month to month.
Tidio
Expensive for limited features
Tidio’s new comparable AI chatbot, Lyro, restricts the number of chatbot replies at the lowest plans. To access more replies, you must move into significantly higher pricing tiers.
Ochatbot
An All in One AI Solution
Ochatbot offers a unique, all-in-one experience that makes setup and maintenance quick and easy. Generative AI, pre-scripted responses, abandon cart, add to cart, and more all from one chatbot.
Tidio
Features are segmented
While Tidio offers many features, most are segmented to different areas of their platform. Their chatbot templates contain many of their ecommerce features, and using a chatbot comes with an additional charge in addition to Lyro AI’s $39/month.
Ochatbot
Generative AI that sells
Ochatbot’s customer service features can’t be understated, but our unique AI excels in one other area: it’s an expert salesman.
Tidio
Limited to customer service
Tidio’s AI is focused more on customer service which means that many e-commerce features aren’t being utilized. E-commerce features are available in their rule-based bots.
Ochatbot
Dedicated customer service team
Our customer service team is dedicated to seeing your business flourish. We offer tips for the best chatbot strategies, help with setup, and more.
Tidio
Pay-to-play
Tidio restricts elite customer service to higher tiered plans, leading to an unsatisfactory support network.
Ochatbot
Integrates into your helpdesk
Ochatbot’s unlimited integration means it connects directly to your favorite helpdesk CRM. No need to completely overhaul your system.
Tidio
Helpdesk integration only available at higher-tier
Integrating AI into your helpdesk is only available through their Tidio+ plan.
Ochatbot
Years of industry experience in AI
At Ometrics, AI is kind of our thing. We’ve been in the AI space since 2017 and we understand the unique challenges of integrating AI into a workspace.
Tidio
AI still in its infancy
Tidio’s new Lyro AI lacks the tested reliability and depth of expertise that comes with years of industry experience like Ometrics’.
Ochatbot
Generative AI with Scripted NLP- Unlimited Interactions
- Unlimited custom intents
- Unlimited Leads & Responses
- Unlimited SKUs
- Unique page targeting/AI pop-ups
- Unlimited Integrations (Gorgias, Zapier, Hubspot, etc.)
- AI training
Tidio
Lyro AI- 50 – 200 conversations
- Ecommerce features available through additional Chatbot Plan
- Live chat messaging only available through an additional Customer Service Plan
- No helpdesk integration
- Restricted only to certain industries
- No AI training
- No Business KPIs
Pro & Enterprise: Focus on sales while we take care of everything for you
Unlimited ecommerce integrations
Generative AI for human-like conversations
Product Cross-sell and Upsell
Add to Cart from Chat window
Support ticket CRM integration
AI pop-up|Page Targeting
See how an AI chatbot is better for your business
%
20-40% increase in revenue
%
25-45% Reduction in Support tickets
%
5-35% increase in AOV
Frequently Asked Questions
How does the free trial work?
During the 7-day trial, explore all of Ochatbot’s generative and scripted AI functionalities to optimize customer service, boost AOV, reduce customer support tickets, and increase revenue. No credit card information is required to start the trial.
After the trial period, your account will remain, but access to Ochatbot will be removed. You will still have access to our free CRO tools. For upgrades post-trial, kindly contact our support team.
What is Ochatbot?
Ochatbot is an AI e-commerce chatbot designed to reduce support tickets, and boosts sales and revenue. It is an all-in-one AI solution that offers premium features from one chatbot.
Ochatbot uses generative AI to learn about your business and deliver human-like conversations to your customers.
Does Ochatbot use ChatGPT?
No, we use proprietary LLM to power Ochatbot. Your data is safe and secure with Ochatbot, and we also restrict your AI’s knowledge so it never spews harmful words or disinformation.
How does live chat work?
Ochatbot uses its own live chat system (1 seat) or can connect to a third party. A customer can request a live chat from within the chatbot – either when the chatbot AI does not understand the customer or when the visitor clicks a button. If you are unavailable to chat, the customer can leave a message and you can follow up via email. You can also monitor your site’s activity and proactively invite customers to live chat.
Is Ochatbot able to connect directly to a eCommerce product database?
Yes, Ochatbot can connect directly to product databases through any eCommerce integration platform. Connecting directly to the product database will allow chat bot users to search products inside the AI chatbot window. Product images, short descriptions, and pricing will appear in the chat window along with buttons for Add to Cart and View Details.