E-commerce Stores Sell More and Support Better with Ochatbot
Join 6K+ ecommerce stores using Ochatbot AI to sell more and reduce support tickets. Ochatbot answers questions, guides shoppers to the right products, and handles support, so your team doesn’t have to.
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Available integrations
Using another platform? Contact our team to get set up.
Multi-Display Embeds
Capture shoppers through strategic AI embeds. Ochatbot's multi-display allows you to customize AI for your site.
Insightful Reporting & Analytics
Understand what customers ask, where trends emerge, and which questions go unanswered so you can improve support and resolve issues faster.
Product Finder
Guide shoppers to the perfect product with a product finder. Help them answer a few quick questions and instantly match them with the best options for their needs.
Everything your store needs to convert
Order Status Tracking
Let shoppers check order status instantly in chat — no login needed. Reduce where’s-my-order tickets automatically.
Ticketing integrations
Connect with a helpdesk and escalate complex issues directly to your support team without breaking the conversation.
Live chat handoff
Seamlessly transfer shoppers to a human agent when needed. Never leave your shoppers stranded or without and answer.
AI training
Train your bot on your own product catalog, FAQs, and policies. Review unanswered questions and continuously improve accuracy over time
Proactive messaging
Trigger targeted chat nudges based on shopper behavior — exit intent, time on page, cart value — to recover abandoners before they leave.
Product recommendations
Increase AOV with intelligent up-sell and cross-sell recommendations tailored to each shopper.
Case Studies
Success stories from brands like yours
How Veto Increased AOV by 35%
Veto Pro Pac carries a large number of tool bags made specifically for different types of tradesmen. A variety of interchangeable parts and accessories generates a lot of questions about each product. Sales staff were overwhelmed with customer questions and requests that also hindered sales.
Customboxes.io Sees 50% Reduction in Time Spent on Support
Ochatbot Handles 78% of Tucker’s Customer Contacts
Frequently Asked Questions
How can an AI chatbot improve my ecommerce customer support?
It handles order tracking, returns, and product questions instantly — 24/7 — reducing ticket volume and freeing your team for more meaningful conversations.
Can an ecommerce chatbot integrate with my existing store platform?
Yes. Ochabot easily integrates with Shopify, WooCommerce, Magento, HubSpot, and Salesforce for real-time, personalized responses.
Will an AI chatbot increase my ecommerce sales?
Yes. By recovering abandoned carts, answering product questions, and offering smart recommendations, chatbots drive higher conversions and bigger order values.
How quickly can I deploy an ecommerce chatbot?
Most businesses go live within hours. No coding needed — just train it on your catalog and FAQs and you’re ready to go.
Learn more about AI customer service
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The Do’s and Don’ts of Shopify AI Chatbots
AI chatbots have become indispensable tools for Shopify store owners, offering a way to streamline operations and enhance customer service. However, not all tasks are suited for automation.
76% of Shoppers Fear AI Misinformation on Business Websites
According to a Forbes Advisor survey, 76% of consumers are concerned about AI causing misinformation on a business’s website, with 43% describing themselves as “very concerned.”