Ochatbot® Customboxes.io Case Study
Customboxes.io Sees 50% Reduction in Time Spent on Support
The Challenge
Customboxes.io, a company specializing in selling custom boxes to companies, faced a significant challenge in providing timely responses to customer inquiries. Questions ranged from inquiries about production time to wanting to know what sized boxes were available. Despite having all the necessary information available on their website, their support team spent a significant portion of their day answering very basic questions. They looked for an AI solution to help combat this but struggled to find one that could scan their site during the onboarding process and provide accurate answers to basic customer questions. This led to prolonged response times and missed sales opportunities.
The Solution
Ochatbot proved to be the perfect fit. Ochatbot’s generative AI scan & ingest feature gathered information from Customboxes.io’s site, making setup easy and enabling it to provide accurate and prompt responses to customer inquiries. This streamlined approach lessened the need for manual intervention and significantly reduced the time spent on customer support.
Moreover, Ochatbot’s advanced capabilities extended beyond simple question-answering. It actively engaged with customers, guiding them through the purchasing process and assisting in high-value sales conversations. This enhanced level of interaction not only improved the overall customer experience but also contributed to increased sales and average order value (AOV).
The Result
- Time Savings: The client reported a remarkable 50% reduction in time spent supporting chat discussions. Ochatbot’s ability to handle a significant portion of customer inquiries autonomously allowed the client’s team to focus on more complex and value-added tasks.
- Sales Impact: If things continue on course, Ochatbot will play a crucial role in helping generate a six-figure revenue over the course of the year. While these sales may not be entirely incremental, the client acknowledged that Ochatbot’s assistance undoubtedly had a positive impact on the sales process, contributing to the overall success.
We Guarantee Ecommerce Results
Or We Work For Free!
More Case Studies
Ochatbot Educates and Increases CBD eCommerce Sales
Ochatbot Handles 78% of Tucker’s Contact Requests
Invigor8’s Orders via Ochatbot Double and Revenue per Order Triples
Ochatbot Increases AOV by 19.77% and Reduces Mobile Support Tickets by 20%
Ochatbot Increases Farm & Oven’s Revenue by 34% with Abandoned Cart Feature
Why use an AI chatbot for eCommerce?
In the world of eCommerce, AI chatbots can offer a range of benefits, such as:
Better Understanding of Customer Needs: AI chatbots can gather data on customer queries and interactions, providing valuable insights into customer needs and preferences. This information can help eCommerce businesses make informed decisions about product offerings, marketing strategies, and customer support.
Improved Customer Experience: AI chatbots can provide customers with instant and personalized support, ensuring that their queries are addressed promptly and efficiently. This can help improve customer satisfaction and retention rates.
Increased Efficiency: AI chatbots can handle multiple customer queries simultaneously, reducing response times and increasing efficiency. This can lead to cost savings for eCommerce businesses.
Competitive Advantage: By utilizing AI chatbots, eCommerce businesses can gain a competitive edge by offering customers a unique and personalized experience. This can help differentiate them from their competitors and drive sales.
Ometrics is here to help eCommerce businesses grow revenue and gain insights with our unique AI chatbot, Ochatbot®. Click below to learn more about Ochatbot.