An AI Shopping Assistant that Sells, Supports, and Scales with Your Store
Built for businesses that want better conversations, faster support, and real insight into shopper behavior.
The Ecommerce AI Chatbot Built to Convert
Our ecommerce AI chatbot is purpose-built to drive revenue — engaging shoppers at the right moments, answering with precision, and nudging hesitant buyers toward confident purchases.
Sales
Ochatbot’s multi-display interface helps shoppers find the right products fast, while AI-driven upsells and cross-sells boost AOV.
Support
Boost your support workflow with automated support. Deliver instant, accurate answers 24/7 while your team focuses on complex issues.
Insight
Turn customer behavior into insights. Spot where shoppers get stuck and what questions go unanswered.
What Our Ecommerce AI Chatbot Achieves for Brands Like Yours
%
lift in Average Order Value
1 in 4 shoppers who engage with Ochatbot make a purchase
%
reduction in support ticket volume
Our Unique eCommerce Suite Features
Order Status Tracking
Customers can check the status of their order directly in Ochatbot. Links directly to your e-commerce store or other order status system.
Add to Cart
Shoppers can shop and add items to cart directly from the chat window.
Abandoned Cart
If a shopper leaves the site with items remaining in their cart, upon return, they will be prompted with a reminder to check out.
Customer Service
24/7 support minimizes support tickets and reduces repetitive queries. Ochatbot is always caring for your customers.
Synched Product Feed
Ochatbot syncs with your product feed, providing shoppers instant access to the latest products.
Page Targeting
Ochatbot engages shoppers at the right moment in the customer journey using a variety of triggers to initiate conversation.
Customer Journey Insight
Receive reports detailing fallbacks, page engagement, and user responses to gain insight into your customers’ experience through their shopping journey.
Upsell and Cross-sell
Add upsell and cross-sell features to increase sales by suggesting relevant add-on products or upgrades to customers.
Business Performance Insight
View key KPIs including conversions, revenue, abandoned carts, abandoned carts converted, order status requests, and more.
Endless integrations
Ochatbot connects with the tools your store already uses — no dev work required.
Harness the Power of Generative AI for Your Business
Secure and Private Data
Eliminates the complexities of building an AI chatbot while maintaining your data and privacy.
AI Happiness Sentiment
Ochatbot analyzes chat conversations and reacts appropriately to the customer’s mood.
Real-Time AI Knowledge Training
Ochatbot’s AI never stops learning, becoming smarter over time.
AI Conversational eCommerce
Ochatbot engages shoppers in natural text conversations. It provides real-time answers in sentences that directly address the questions posed.
AI Single Script Installation
Just install one script, and Ochatbot will automatically import SKUs, getting to work for you in no time.
Cross-Channel Installation
Ochatbot is integrated with your favorite customer engagement channels.
Live Chat Handoff
Ochatbot seamlessly transfers users with more complex queries to a live chat agent when available.
Free Shipping Threshold Alerts
Notify shoppers in real time when they’re close to unlocking free shipping, turning hesitation into higher-value orders.
Zapier for CRM & Ticketing
Connect to thousands of CRMs and ticketing systems through Zapier integration.
What Top Ecommerce Brands Are Saying
How Veto Pro Pac Increased AOV by 35%
Veto Pro Pac carries a large number of tool bags made specifically for different types of tradesmen. A variety of interchangeable parts and accessories generates a lot of questions about each product. Sales staff were overwhelmed with customer questions and requests that also hindered sales.
Customboxes.io Sees 50% Reduction in Time Spent on Support
Ochatbot Handles 78% of Tucker’s Customer Contacts
Why eCommerce Brands Choose Ochatbot
– Zebra CBD
“Ometrics Ochatbot has been easy to set up with the Pro plan, and our sales through our Shopify chatbot, Ochatbot, have increased 46%, and our revenues have doubled. We have also seen a reduction in support and sales questions. We highly recommend working with them as they are very responsive and supportive.”
– Invigor8
“The personal touch is indispensable in selling. Live chat wasn’t possible for me as a startup (I had a few other things to do!). Ochatbot is an amazing, unique way to have a conversation with web visitors that’s automated and affordable. Our e-commerce conversion among consumers who use Ochatbox is 4x that of those who don’t.”
– Farm & Oven (Read the Study >>)
The support experience your customers actually deserve
Empower your team to spend less time on the routine and more time building relationships that last.
How can an AI chatbot improve my ecommerce customer support?
Absolutely. It handles order tracking, returns, and product questions instantly — 24/7 — reducing ticket volume and freeing your team for more meaningful conversations.
Can an ecommerce chatbot integrate with my existing store platform?
Yes. Most ecommerce chatbots integrate seamlessly with popular platforms like Shopify, WooCommerce, Magento, and BigCommerce, as well as CRMs like HubSpot and Salesforce. This allows the chatbot to access real-time order data, inventory, and customer history to deliver accurate, personalized responses.
Will an AI chatbot actually increase my ecommerce sales?
Absolutely. E-commerce chatbots increase conversions by engaging shoppers at critical moments — answering product questions, recovering abandoned carts, and offering personalized recommendations based on browsing behavior. Businesses using AI chat typically see higher average order values and reduced cart abandonment rates.
Frequently Asked Questions
Does your AI chatbot work with eCommerce platforms?
Yes, Ochatbot has plugins for Shopify Chatbot, Woocommerce Chatbot, BigCommerce Chatbot and others. Learn More or contact support@ometrics.com and we can get you set up in minutes.
Is Ochatbot able to connect directly to a eCommerce product database?
Yes, Ochatbot can connect directly to product databases through any eCommerce integration platform. Connecting directly to the product database will allow chatbot users to search products inside the AI chatbot window. Product images, short descriptions, and pricing will appear in the chat window along with buttons for Add to Cart and View Details.
Why is an AI Chatbot, Ochatbot, better than live chat?
AI chatbots do not require a live representative, so Ochatbot offers 24/7 customer service and sales. AI customer service chatbots give instant feedback compared to human response time. About 63% of shoppers prefer to talk to a chatbot over live chat. However, with Ochatbot, you do not need to choose one or the other. Ochatbot offers a live chat system that can be connected to the AI chatbot. Also, we can connect a third-party live chat system with your Ochatbot.
What AI chatbot integrations are available?
Ochatbot integrates with Zapier, Facebook, and eCommerce platforms. Don’t see an Ochatbot plugin for your platform? Contact Support, and we will help you get connected.
How much time does it take to make and maintain Ochatbot's AI chatbot?
Ochatbot is live within minutes after installation. Most sites can finish training in a matter of days. With our Pro Plan, we take care of everything, including the build, maintenance, AI training, weekly reports, and valuable business insights.
How will Ochatbot benefit my support team?
Ochatbot’s customer service chatbot feature reduces customer support tickets by 25%-45% by quickly and efficiently answering repetitive queries 24/7. This frees up hours of work and allows your team to focus on more important issues. There are always customers that want to talk to a human, so Ochatbot does not get in between those customers and a live support agent.
What's the difference between LeadBot and Ochatbot?
LeadBot is a non-conversational AI chatbot that is geared towards lead qualification, lead generation, and appointment setting. It asks industry-specific qualifying questions, gathers contact information, and then pushes the customer to set an appointment. It cannot answer questions, provide product recommendations, check on order status, recover abandoned carts, etc. It takes less than five minutes to get live on your website.
Ochatbot is a conversational AI chatbot that can handle a very wide range of tasks, such as customer support, enhanced Leadbot generation, eCommerce, and more. Ochatbot can have multiple Leadbots as one of its modules, so the AI chatbot can answer customer support questions and set appointments.