Ochatbot® Farm & Oven Case Study
Abandoned Cart Feature Increases Farm & Oven’s Revenue by 34%
The Challenge
Farm & Oven was looking for a way to improve sales and help their support team. Farm and Oven’s focuses on packing vegetables into every healthy snack they make. Customers had many questions about which products matched their dietary needs and restrictions. These questions reduced sales and frustrated customers.
The Solution
Ochatbot quickly answers dietary questions and suggests the correct product for their dietary needs. Ochatbot engages customers quickly to help find what they are looking for through a series of questions as well as the ability to type in questions. Products are displayed inside the chatbot window with an image, description, and price as well as the option to Add to Cart. Ochatbot also allows cross selling and upselling of new projects and package sizes.
The Result
As a result of the at hand dietary information and product suggestions provided by Ochatbot, customers felt more confident in selecting products that met their needs. This led to a reduction in support tickets and sales from abandoned carts have increased by 34%. Overall revenue has increased by 30%.
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Why use an AI chatbot for eCommerce?
In the world of eCommerce, AI chatbots can offer a range of benefits, such as:
Better Understanding of Customer Needs: AI chatbots can gather data on customer queries and interactions, providing valuable insights into customer needs and preferences. This information can help eCommerce businesses make informed decisions about product offerings, marketing strategies, and customer support.
Improved Customer Experience: AI chatbots can provide customers with instant and personalized support, ensuring that their queries are addressed promptly and efficiently. This can help improve customer satisfaction and retention rates.
Increased Efficiency: AI chatbots can handle multiple customer queries simultaneously, reducing response times and increasing efficiency. This can lead to cost savings for eCommerce businesses.
Competitive Advantage: By utilizing AI chatbots, eCommerce businesses can gain a competitive edge by offering customers a unique and personalized experience. This can help differentiate them from their competitors and drive sales.
Ometrics is here to help eCommerce businesses grow revenue and gain insights with our unique AI chatbot, Ochatbot®. Click below to learn more about Ochatbot.