Ochatbot® Invigor8 Case Study
Ochatbot Doubles Invigor8’s Orders and Triples Revenue per Order
Invigor8 is a complex nutritional product providing specific nutritional needs for different types of body weight and digestive issues. Invigor8 needed to educate customers the first time they came to the site. They were searching for a more engaging and quicker way to answer specific customer questions about nutritional issues to help increase sales.
Ochatbot’s eCommerce Shopify solution helps customers get their questions answered quickly about how to achieve their health goals. Customers are engaged to help find what they are looking for through a series of questions as well as the ability to type in questions. Ochatbot displays products inside the chatbot window with an option to Add to Cart plus an image, description, and price. The abandoned cart features captures customers when they come back to the site if they have products in the cart or checkout.
Invigor8 saw orders double and revenues per order triple. Ochatbot’s abandoned cart feature increased revenue generated by the chatbot by 20%. This allowed them to surpass their annual sales goals while also allowing customer support to focus on more complex issues.
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