Artificial Intelligence Chatbot

Artificial intelligence is a fast-growing field of technology. However, what we see in the movies is years ahead of current technology. Because of this AI systems still need some human guidance. Ochatbot uses both machine learning and a “human in the loop” to create an AI that is smart but also has a human consciousness so it will not go “off the rails” and make inappropriate comments. AI systems on websites also need “human in the loop” to train the AI because most sites do not have enough data for machine learning.

What is most fascinating about AI is the marketing and sales insights we can gather. Ochatbot’s has extensive KPI reporting data including:

AI Happiness Sentiment™ 
Ochatbot’s AI is always analyzing the text conversations it is having and determining if the customer is happy or not and how happy or angry they are. In the AI space this is called sentiment. From this data we can correlate events on the site such as a sale, email campaign, website redesign, or text update and determine if the customers are happy or upset from an event.

Customer Reaction™
The Customer Reaction correlates the reaction of a customer from a specific response the AI made. This often indicates the AI responded correctly but the customer did not like the response. This provides valuable insights on how your customers feel about your products’ features or services.

Ometrics AI lab is constantly creating new cutting edge AI systems pushing technology to become smarter and more human with the end goal of increasing a website’s conversion rate, creating strong client branding with happy customers.

 

 

In the world of eCommerce, AI chatbots can offer a range of benefits, such as:

Better Understanding of Customer Needs: AI chatbots can gather data on customer queries and interactions, providing valuable insights into customer needs and preferences. This information can help eCommerce businesses make informed decisions about product offerings, marketing strategies, and customer support.

Improved Customer Experience: AI chatbots can provide customers with instant and personalized support, ensuring that their queries are addressed promptly and efficiently. This can help improve customer satisfaction and retention rates.

Increased Efficiency: AI chatbots can handle multiple customer queries simultaneously, reducing response times and increasing efficiency. This can lead to cost savings for eCommerce businesses.

Competitive Advantage: By utilizing AI chatbots, eCommerce businesses can gain a competitive edge by offering customers a unique and personalized experience. This can help differentiate them from their competitors and drive sales.

 

Ometrics is here to help eCommerce businesses grow revenue and gain insights with our unique AI chatbot, Ochatbot^®. Click below to learn more about Ochatbot.