Ochatbot® Artificial Intelligence
From its origins in the 1950s, artificial intelligence (AI) has progressed through various waves of innovation, each marked by significant milestones. It began in the 1950s with early breakthroughs in logic and problem-solving. The ’80s and ’90s saw a slowdown known as the “AI winter,” which was largely in part due to AI’s failure to meet expectations. However, AI experienced a resurgence in the 21st century, driven by advances in computing power and machine learning. Today, AI is one of the fastest-growing fields of technology. It is pervasive in our lives, powering AI chatbots, self-driving cars, and more, with ongoing advancements pushing the boundaries of what is possible.
Generative AI is a growing field within AI that is seeing significant industry growth. Ometrics’ AI chatbot, Ochatbot, is powered by a unique combination of scripted NLP AI and generative models, allowing for a more controlled chatbot that still provides robust responses.
Along with generative AI, Ometrics also offers a scripted AI chatbot for businesses that still desire human guidance. Ochatbot’s scripted AI system uses machine learning and a “human in the loop” to create an AI that is smart but has a human consciousness so it will not go “off the rails” and make inappropriate comments.
Generative AI makes Ochatbot the perfect customer service and shopping assistant. Import important FAQs, policies, product instructions, specifications, and guidebooks directly into Ochatbot so it can become a business expert.
Scripted NLP AI
This plan is ideal for customer support and e-commerce businesses in regulated industries. By leveraging predefined scripts and workflows, you can create seamless and engaging conversational experiences for your customers.
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Why use an AI chatbot for eCommerce?
In the world of eCommerce, AI chatbots can offer a range of benefits, such as:
Better Understanding of Customer Needs: AI chatbots can gather data on customer queries and interactions, providing valuable insights into customer needs and preferences. This information can help eCommerce businesses make informed decisions about product offerings, marketing strategies, and customer support.
Improved Customer Experience: AI chatbots can provide customers with instant and personalized support, ensuring that their queries are addressed promptly and efficiently. This can help improve customer satisfaction and retention rates.
Increased Efficiency: AI chatbots can handle multiple customer queries simultaneously, reducing response times and increasing efficiency. This can lead to cost savings for eCommerce businesses.
Competitive Advantage: By utilizing AI chatbots, eCommerce businesses can gain a competitive edge by offering customers a unique and personalized experience. This can help differentiate them from their competitors and drive sales.
Ometrics is here to help eCommerce businesses grow revenue and gain insights with our unique AI chatbot, Ochatbot®. Click below to learn more about Ochatbot.