Imagine walking into a store and an employee coming up to you and asking this series of questions:
- May I help you?…
- Yes, we have those products. Is this for indoors or outdoors?…
- Let me show you the three options we have for you.
Just like a human assistant in a retail store, a chatbot expedites the customer’s journey and sales process on your website.
Your chatbot can ask specific questions to inquire about your website visitor’s needs or issues, then respond with the best product options or customer care solution. This turns your site from a list of static pages to a dynamic user experience.
Click here to read all the chapters in the Complete Guide to Chatbots.