Just like a human associate in a retail store, chatbots greet, assist, and expedites the customer’s shopping journey. The chatbot engages the website visitor and improves their shopping experience. Turning your site from static pages to an interactive dynamic user experience boost conversion rates, increase revenue, and solidifies customer loyalty.

This guide is periodically updated at www.ometrics.com. If you have any questions or comments, please send them to [email protected].

You may also enjoy our Fun List of Chatbots and Chatbot Platform Comparison blogs which review the best AI chatbots in the marketplace.

Table of Contents

Chapter 1 – What is a Chatbot?

Learn about chatbots and how people are using chatbots.

Chapter 2 – Why Do I Need a Chatbot?

Learn why chatbots are changing the business world.

Chapter 3 – How Does a Chatbot Work?

Learn how chatbots work.

Chapter 4 – How to Build a Chatbot?

Learn how to build a chatbot.

Chapter 5 – How Much Does it Cost to Build a Chatbot?

Learn about the cost of building a chatbot.

Chapter 6 – Chatbot Case Studies

Learn about how these companies are using chatbots to grow their business.

Chapter 7 – Chatbot Best Use Practices

Learn about the best use practices for implementing a chatbot.

Chapter 8 – Glossary of Chatbot Terms

Learn all the terms surrounding chatbots.  


Generative and Scripted AI to engage shoppers in conversational eCommerce.

Create happy customers while growing your business!

  • 1 out of 4 shoppers make a purchase on average*

  • 5% to 35% Increase in AOV*

  • 25% to 45% Reduction in Support Tickets


*When shoppers engage with Ochatbot®

Chatbot Features

Features Ochatbot ManyChat
Independent from FB (FB not required) Yes No
Integrate to all eCommerce platforms Yes No
Search product database Yes No
Add to cart from chat window Yes Yes
View product details from chat window Yes Yes
Order status and tracking Yes Yes
Recommend products (cross-sell) Yes No
Abandoned cart Yes Yes
Page targeting Yes No
Zapier integration Yes Yes
SMS integration No Yes
AI training Yes No
AI ability to switch conversation topics in real-time Yes No
AI conversational eCommerce (typed, without buttons) Yes No
NLP (Natural Language Processing) Yes No
Live chat built-in Yes Yes
Integrate with 3rd party live chat platforms Yes No
Unlimited SKU's Yes No
Unlimited conversations Yes No
Unlimited Interactions Yes No
Saved Conversations Yes No
Prebuilt standard intents Yes No

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Greg Ahern
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