Just like a human associate in a retail store, chatbots greet, assist, and expedites the customer’s shopping journey. The chatbot engages the website visitor and improves their shopping experience. Turning your site from static pages to an interactive dynamic user experience boost conversion rates, increase revenue, and solidifies customer loyalty.
This guide is periodically updated at www.ometrics.com. If you have any questions or comments, please send them to [email protected].
You may also enjoy our Fun List of Chatbots and Chatbot Platform Comparison blogs which review the best AI chatbots in the marketplace.
Table of Contents
Chapter 1 – What is a Chatbot?
Learn about chatbots and how people are using chatbots.
Chapter 2 – Why Do I Need a Chatbot?
Learn why chatbots are changing the business world.
Chapter 3 – How Does a Chatbot Work?
Learn how chatbots work.
Chapter 4 – How to Build a Chatbot?
Learn how to build a chatbot.
Chapter 5 – How Much Does it Cost to Build a Chatbot?
Learn about the cost of building a chatbot.
Chapter 6 – Chatbot Case Studies
Learn about how these companies are using chatbots to grow their business.
Chapter 7 – Chatbot Best Use Practices
Learn about the best use practices for implementing a chatbot.
Chapter 8 – Glossary of Chatbot Terms
Learn all the terms surrounding chatbots.
Generative and Scripted AI to engage shoppers in conversational eCommerce.
Create happy customers while growing your business!
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1 out of 4 shoppers make a purchase on average*
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5% to 35% Increase in AOV*
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25% to 45% Reduction in Support Tickets
WE GUARANTEE RESULTS!
*When shoppers engage with Ochatbot®
Chatbot Features
| Features | Ochatbot | ManyChat |
| Independent from FB (FB not required) | Yes | No |
| Integrate to all eCommerce platforms | Yes | No |
| Search product database | Yes | No |
| Add to cart from chat window | Yes | Yes |
| View product details from chat window | Yes | Yes |
| Order status and tracking | Yes | Yes |
| Recommend products (cross-sell) | Yes | No |
| Abandoned cart | Yes | Yes |
| Page targeting | Yes | No |
| Zapier integration | Yes | Yes |
| SMS integration | No | Yes |
| AI training | Yes | No |
| AI ability to switch conversation topics in real-time | Yes | No |
| AI conversational eCommerce (typed, without buttons) | Yes | No |
| NLP (Natural Language Processing) | Yes | No |
| Live chat built-in | Yes | Yes |
| Integrate with 3rd party live chat platforms | Yes | No |
| Unlimited SKU's | Yes | No |
| Unlimited conversations | Yes | No |
| Unlimited Interactions | Yes | No |
| Saved Conversations | Yes | No |
| Prebuilt standard intents | Yes | No |
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