Just like a human associate in a retail store, chatbots greet, assist, and expedites the customer’s shopping journey. The chatbot engages the website visitor and improves their shopping experience. Turning your site from static pages to an interactive dynamic user experience boost conversion rates, increase revenue, and solidifies customer loyalty.

This guide is periodically updated at www.ometrics.com. If you have any questions or comments, please send them to [email protected]

You may also enjoy our Fun List of Chatbots and Chatbot Platform Comparison blogs which review the best AI chatbots in the marketplace.

Table of Contents

Chapter 1 – What is a Chatbot?

Learn about chatbots and how people are using chatbots.

Chapter 2 – Why Do I Need a Chatbot?

Learn why chatbots are changing the business world.

Chapter 3 – How Does a Chatbot Work?

Learn how chatbots work.

Chapter 4 – How to Build a Chatbot?

Learn how to build a chatbot.

Chapter 5 – How Much Does it Cost to Build a Chatbot?

Learn about the cost of building a chatbot.

Chapter 6 – Chatbot Case Studies

Learn about how these companies are using chatbots to grow their business.

Chapter 7 – Chatbot Best Use Practices

Learn about the best use practices for implementing a chatbot.

Chapter 8 – Glossary of Chatbot Terms

Learn all the terms surrounding chatbots.  


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Greg Ahern
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