If you have been to a website recently, you may have noticed a chat slider at the bottom of the page that asks you a question. You click on the icon to open the chat window and you start a conversation. How do you know if you’re talking with a human or a chatbot?

There are two types of website chats – an automated chat (chatbot) and a live chat. An automated chat or chatbot is when your responses are being answered by a computer, not by a human. The responses are automatically generated based on the keywords and phrases you enter in the chat window. A live chat is a real human being on the other side of the chat window typing on a keyboard to answer your questions.  Click here to read more about why website users are confused about the difference between live chat and a chat bot.