Most people don’t think chatbots belong in the same category as humanity. In fact, many people would say that being human and being a chatbot are far removed from each other. It does seem ironic, but when you consider that humans want to connect with other humans, to express themselves and have their voices heard, a chatbot can do the same thing while also accomplishing a specific goal – online sales. How do chatbots drive online sales? The concept of conversational commerce is changing the entire ecommerce industry. Chatbots are versatile and offer convenience to the user, and that convenience drives sales for online users.
You can read more about how chatbots increase online sales here.