What’s the best way to close a sale? Salespeople will say that coming face to face with a potential customer and having a conversation is the ideal scenario. Talking on the phone is the second best way. This is a common sales process, but what about online sales? Can salespeople be online 24/7 to sell? This is where chatbots for ecommerce are disrupting the typical sales process.
Artificial intelligence is moving in on the conversational sales process through the use of chatbots. The idea of using chatbots for ecommerce has been coined with the term “conversational commerce,” which represents the intersection of human conversation with an AI chatbot for purchasing transactions.
Read more about chatbots for ecommerce here.