The biggest difference between Drift and Ochatbot is Drift is an enterprise, support, and lead acquisition platform focusing on live chat. Ochatbot is an AI Chatbot that does support, eCommerce and lead acquisition. Drift chatbot does ask and answer some questions but its main job is to switch the customer to a live chat. Both systems have lead qualification questions and appointment settings.
Drifts eCommerce features are limited to Shopify access to the checkout page. This allows features like abandoned cart and order status. Ochatbot allows access to all eCommerce platforms and can not only do the basic features of abandoned cart and order status but also recommend products pulling the product data from the eCommerce platforms database and allow the shopper to add to cart. Ochatbot can also recommend products based on the interests and other products the shopper has selected. Finally, the reporting in Ochatbot show provides insight into why shoppers are not purchasing.
One important distinction is that Drift is created with a set of prescripted conversational flows For example do you want XYZ, yes or no. Whereas Ochatbot also has true AI where a shopper can jump from one topic to another in a natural way mimicking a human conversation. The AI is also learning and getting smarter over time.
|Independent from FB (FB not required)||Yes||Yes|
|Integrate to all eCommerce platforms||Yes||No|
|Search product database||Yes||No|
|Add to cart from chat window||Yes||No|
|View product details from chat window||Yes||Yes|
|Order status and tracking||Yes||No|
|Recommend products (cross-sell)||Yes||No|
|AI ability to switch conversation topics in real-time||Yes||No|
|AI conversational eCommerce (typed, without buttons)||Yes||No|
|NLP (Natural Language Processing)||Yes||Yes|
|Live chat built-in||Yes||Yes|
|Integrate with 3rd party live chat platforms||Yes||No|
|Prebuilt standard intents||Yes||Yes|
|Free Plan||Yes, Up to 1k visitors||Free Plan||Yes|
|Leadbot||$35/month, up to 10k visitors||Chatbot Starting Price||$1000/year|
|Basic Plan||$69/month, up to 10k visitors||Other Pricing||Not Provided|
|Plus Plan||$109/month, up to 30k visitors|
|Pro Plan||$495/month, up to 30k visitors|
Unlimited contacts and leads for all plans.
Additional plans are available depending on the number of visitors for Plus and Pro plans.