The biggest difference between Drift and Ochatbot is Drift is an enterprise, support, and lead acquisition platform focusing on live chat. Ochatbot is an AI Chatbot that does support, eCommerce and lead acquisition. Drift chatbot does ask and answer some questions but its main job is to switch the customer to a live chat. Both systems have lead qualification questions and appointment settings.

Drifts eCommerce features are limited to Shopify access to the checkout page. This allows features like abandoned cart and order status. Ochatbot allows access to all eCommerce platforms and can not only do the basic features of abandoned cart and order status but also recommend products pulling the product data from the eCommerce platforms database and allow the shopper to add to cart. Ochatbot can also recommend products based on the interests and other products the shopper has selected. Finally, the reporting in Ochatbot show provides insight into why shoppers are not purchasing.

One important distinction is that Drift is created with a set of prescripted conversational flows For example do you want XYZ, yes or no. Whereas Ochatbot also has true AI where a shopper can jump from one topic to another in a natural way mimicking a human conversation. The AI is also learning and getting smarter over time.

Chatbot Features

Features Ochatbot Drift
Independent from FB (FB not required) Yes Yes
Integrate to all eCommerce platforms Yes No
Search product database Yes No
Add to cart from chat window Yes No
View product details from chat window Yes Yes
Order status and tracking Yes No
Recommend products (cross-sell) Yes No
Abandoned cart Yes No
Page targeting Yes Yes
Zapier integration Yes Yes
SMS integration No No
AI training Yes Yes
AI ability to switch conversation topics in real-time Yes No
AI conversational eCommerce (typed, without buttons) Yes No
NLP (Natural Language Processing) Yes Yes
Live chat built-in Yes Yes
Integrate with 3rd party live chat platforms Yes No
Unlimited SKU’s Yes No
Unlimited conversations Yes Yes
Unlimited Interactions Yes No
Saved Conversations Yes No
Prebuilt standard intents Yes Yes

 Pricing Comparison

Ochatbot   Drift  
Free Plan Yes, Up to 1k visitors Free Plan Yes
Leadbot $35/month, up to 10k visitors Chatbot Starting Price $1000/year
Basic Plan $69/month, up to 10k visitors Other Pricing Not Provided
Plus Plan $109/month, up to 30k visitors    
Pro Plan $495/month, up to 30k visitors    

Unlimited contacts and leads for all plans. 

Additional plans are available depending on the number of visitors for Plus and Pro plans.

See Pricing


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Greg Ahern
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