The biggest difference between Ochatbot and Tidio is that Tidio is a live chat and email system and the chatbot is designed to communicate and switch to livechat. Ochatbot is an AI chatbot system that is fully automated, but can also switch to a live chat.

Ochatbot can connect to all eCommerce platforms and a deeper level whereas Tidio can only connect to Shopify and Magento. They can connect to these platforms to check order status, abandoned cart, and product availability. Although they connect with these platforms, unlike Ochatbot,  they are not able to connect their chatbot directly to the product database. Chatbot users are unable to search the database for products so they cannot give product recommendations. They also have very limited scheduled reporting. 

Building a bot with Tidio is simplified with the 6 pre-built customizable templates whereas Ochatbot has over 80. 

Although both systems have templates to start building your chatbot quickly. Tidio has 6 and Ochatbot has over 80. One important distinction is that Tidio is created with a set of prescripted conversational flow. For example “Do you want XYZ, yes or no.” Whereas Ochatbot also has true AI where a shopper can jump from one topic to another in a natural way mimicking a human conversation. The AI is also learning and getting smarter over time.

Chatbot Features

Features Ohatbot Tidio
Independent from FB (FB not required) Yes Yes
Integrate to all eCommerce platforms Yes No
Search product database Yes No
Add to cart from chat window Yes No
View product details from chat window Yes No
Order status and tracking Yes Yes
Recommend products (cross-sell) Yes No
Abandoned cart Yes Yes
Page targeting Yes No
Zapier integration Yes Yes
SMS integration No No
AI training Yes No
AI ability to switch conversation topics in real-time Yes No
AI conversational eCommerce (typed, without buttons) Yes No
NLP (Natural Language Processing) Yes No
Live chat built-in Yes Yes
Integrate with 3rd party live chat platforms Yes No
Unlimited SKU’s Yes No
Unlimited conversations Yes Yes
Unlimited Interactions Yes Yes
Saved Conversations Yes No
Prebuilt standard intents Yes No

Pricing Comparison

Ochatbot   Tidio  
Free Plan Yes, Up to 1k visitors Free Plan Yes, up to 100 visitors
Leadbot $35/month, up to 10k visitors Chatbots Plan $18/month or $180/annually
Basic Plan $69/month, up to 10k visitors Communicator Plan $18/month or $180/annually
Plus Plan $109/month, up to 30k visitors Email Marketing Plan $10/month or $100/annually
Pro Plan $495/month, up to 30k visitors    

Unlimited contacts and leads for all plans. 

Additional plans are available depending on the number of visitors for Plus and Pro plans.

See Pricing

  There is an additional charge per visitor for chatbot interaction, live chat, and email.

How to Build an AI Chatbot Free Course Signup

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Greg Ahern
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