The two biggest differences between Manychat and Ochatbot are that Manychat requires the use of Facebook to communicate and Manychat is built for gathering leads and support via Facebook and is not a fully functional AI eCommerce chatbot.
Manychat is powered by Facebook and its Instant Messenger. To use and build ManyChat, you have to have a Facebook account, this limits the number of shoppers and customers that will chat. If the shopper is unwilling to log into their Facebook account and or agree to Facebook’s terms and conditions sharing all of their data for marketing then it will not work.
ManyChat’s eCommerce features are limited to Shopify access to the checkout page. This allows features like abandoned cart and order status. Ochatbot allows access to all eCommerce platforms and can not only do the basic features of abandoned cart and order status but also recommend products pulling the product data from the eCommerce platforms database and allow the shopper to add to cart. Ochatbot can also recommend products based on the interests and other products the Shopper has selected. Finally, the reporting in Ochatbot show provides insight into why shoppers are not purchasing.
If your customers are primarily on Facebook and have agreed to be contacted via instant messenger then remarketing and reminding customers works well. Ochatbot does work on Facebook however Manychat has additional Facebook marketing features. Manychat also can communicate via SMS texting when the customer grants permission.
Both systems have templates to start building your chatbot quickly. Manychat has 25 and Ochatbot has over 80. One important distinction is that Manychat is created with a set of prescripted conversational flow. For example, do you want XYZ, yes or no? Whereas Ochatbot also has true AI where a shopper can jump from one topic to another in a natural way mimicking a human conversation. The AI is also learning and getting smarter over time.
|Independent from FB (FB not required)||Yes||No|
|Integrate to all eCommerce platforms||Yes||No|
|Search product database||Yes||No|
|Add to cart from chat window||Yes||Yes|
|View product details from chat window||Yes||Yes|
|Order status and tracking||Yes||Yes|
|Recommend products (cross-sell)||Yes||No|
|AI ability to switch conversation topics in real-time||Yes||No|
|AI conversational eCommerce (typed, without buttons)||Yes||No|
|NLP (Natural Language Processing)||Yes||No|
|Live chat built-in||Yes||Yes|
|Integrate with 3rd party live chat platforms||Yes||No|
|Prebuilt standard intents||Yes||No|
|Free plan||Yes, up to 1k visitors||Free Plan||Yes|
|Leadbot||$35/month, up to 10k visitors||Pro-plan||Ranging from $10/month to $435/month
Based on the number of contacts on your list
|Basic||$35/month, up to 10k visitors||Business Plan||Not Provided
|Plus Plan||$109/month, up to 30k visitors|
|Pro-Plan||$495/month, up to 30k visitors|
Unlimited contacts and leads for all plans.
Additional plans are available depending on the number of visitors for Plus and Pro plans. See pricing