As an online business, your customers expect 24/7 access to your products and services across different time zones with localized information. AI chatbots also increase revenue and reduce support tickets by providing order status and tracking. As a business, how can you maintain live customer service to accommodate this demand? Aside from a massive investment in 24-hour live customer support, a more efficient way to accomplish 24/7 support is to have a chatbot on your website. 

Increasingly, companies are struggling to offer products/services globally in different time zones with localized flavors. The cost of maintaining live customer support while customers are expecting UX standards to improve more than ever before. While there are companies that choose the massive financial commitment of providing 24-hour customer service, there is a simple fix to meet customer expectations, a chatbot.

Installing and configuring a chatbot can provide a 24/7/365 support service that doesn’t require a constant human presence. Additionally, chatbots are a low-cost, more efficient option that provides your customers solutions, products, and communication options when live support is unavailable. The live customer support has time to focus on the more pressing, complex situations because the chatbot takes care of order status and tracking, frequently asked questions, and simultaneously increasing revenue by pushing upsells and cross-sells. 

Chatbots improve your UX and CX. Navigating an eCommerce website of any size can be tricky, and at times it can become confusing or even overwhelming. A chatbot can help restrict the number of decisions that customers get within a defined range. Recommendations and alternative products to match the needs of the customer catch their interests without them having to make decisions. 

A number of companies use chatbots to take their overall user experience to the next level. They configure their sites to begin conversations with the visitors and direct them accordingly instead of displaying all of the possible choices. This conversational commerce helps overcome sales obstacles and increases revenue. 

Chatbots improve brand loyalty because they offer personalized suggestions, acknowledge the shopper’s intent, and appreciate their choices tend to boost customer allegiance. They provide customers with the ultimate personal shopping experience by answering their queries immediately, suggesting different products, and sometimes even giving compliments. 

Customers are not dealing with real people with opinions about their purchasing preferences, customers are more open and specific about their requirements. Around 63% of shoppers prefer to interact with a chatbot instead of with a live chat and 37% of all consumers (and 48% of millennials) are open to receiving recommendations and advice from chatbots.

People are increasingly using messenger apps like WhatsApp and Facebook Messenger. Integrations with these platforms and chatbots are becoming greatly more convenient for shopping. The dangers of homogenization and coupled with common supply chains making profit margins difficult to shift are left behind. The shift to chatbots is the future.

Generative and Scripted AI to engage shoppers in conversational eCommerce.

Create happy customers while growing your business!

  • 1 out of 4 shoppers make a purchase on average*

  • 5% to 35% Increase in AOV*

  • 25% to 45% Reduction in Support Tickets


*When shoppers engage with Ochatbot®

Chatbot Features

Features Ochatbot ManyChat
Independent from FB (FB not required) Yes No
Integrate to all eCommerce platforms Yes No
Search product database Yes No
Add to cart from chat window Yes Yes
View product details from chat window Yes Yes
Order status and tracking Yes Yes
Recommend products (cross-sell) Yes No
Abandoned cart Yes Yes
Page targeting Yes No
Zapier integration Yes Yes
SMS integration No Yes
AI training Yes No
AI ability to switch conversation topics in real-time Yes No
AI conversational eCommerce (typed, without buttons) Yes No
NLP (Natural Language Processing) Yes No
Live chat built-in Yes Yes
Integrate with 3rd party live chat platforms Yes No
Unlimited SKU's Yes No
Unlimited conversations Yes No
Unlimited Interactions Yes No
Saved Conversations Yes No
Prebuilt standard intents Yes No

How to Build an AI Chatbot Free Course Signup

Greg Ahern
Follow Me