eCommerce ai chatbot

AI chatbots are fully automated chat systems where the AI talks or texts to the shopper or website visitor helping answer questions about products and support inquiries. Over time, the AI chatbot becomes smarter and answers more questions and directs shoppers with the best product recommendations.

Ecommerce AI chatbots are the best choice to increase sales, provide customer service, connect to third-party integrations, and include eCommerce features that fully utilize this tool.

AI eCommerce chatbots engage visitors, search product databases, provide product recommendations, assist customer service teams, give marketing insights, recover abandoned carts, and are overall more beneficial than live chat.


Ecommerce AI chatbots act as sales associates because they can overcome sales obstacles and push customers to add products to their cart and complete the purchase. Data shows a lift in revenues when the shopper engages with a chatbot of 15% to 35% as well as a lift in abandoned cart sales and a reduction of support tickets from 20% to 40% but as high as 78%.

1. Engage Visitors

Ecommerce websites require large amounts of engagement to make window shoppers customers. Thankfully, AI chatbots engage shoppers during their buying journey through chats in a conversational manner.

Fully automated, 24/7 AI chatbots overcome sales objections and help visitors to get their questions answered and their needs met with instant feedback. The engagement between the visitor and Ochatbot’s AI chatbot increases sales revenue by 15% – 35% when shoppers engage with the chatbot.

Ochatbot’s eCommerce AI chatbot has features like page targeting and triggers to fully engage users with the bot. These are all customizable and allow for the chatbot to meet its business needs. Page targeting is where the bot pops up with a specific question based on where the user is on the website.

When they switch to a different page, a different question will appear, pushing them to engage the users in a conversation leading to sales. The triggers also engage the visitor depending on when and where they are on the site. It pops up when a visitor first gets to the site, similar to when a sales representative approaches shoppers at stores upon entry.

2. Search Product Databases

Ecommerce chatbots can connect directly to the product database, the AI chatbot can recommend the best product for that shopper and upsell other products.

The chatbot provides products with images, short descriptions, and add-to-cart buttons in the chat window. Having the AI chatbot search the product database is a simple way for customers to get their questions answered and provides a quick way to shop, often finding products buried in menus.

Additionally, seamless compatibility with headless ecommerce platforms ensures flexibility and scalability in your online operations. Integrations with popular eCommerce platforms like Magento, Shopify, WooCommerce, and BigCommerce make integration instantaneous. You can also send data to third-party platforms like live chat, CRM, and customer support ticketing systems.

3. Product Recommendations

Ecommerce AI chatbots can have a conversation and answer questions to narrow down the best products to recommend for the shopper. After a customer selects a product, the AI can make recommendations for cross-selling and up-selling additional products.

The AI chatbot can determine which products are best sold together and suggest those additional products before checkout.

Products can also be presented to the shopper in a priority that best fits the eCommerce store’s goals. For example, are they looking to sell the most profitable products first or products that are low on inventory or in a clearance sale?

Generative and Scripted AI to engage shoppers in conversational eCommerce.

Create happy customers while growing your business!

  • 1 out of 4 shoppers make a purchase on average*

  • 5% to 35% Increase in AOV*

  • 25% to 45% Reduction in Support Tickets


*When shoppers engage with Ochatbot®

4. Customer Service

Conversations with an eCommerce AI chatbot can switch topics within the AI’s knowledge like a normal conversation. Users can ask questions, express their concerns, and communicate by typing into the chatbot.

The chatbot acts like a sales representative, but it also acts as a customer service agent. Available 24/7, AI chatbots are reducing the number of support tickets by resolving repetitive customer inquiries and comments.

This gives support more time to help with higher-level issues, questions, and comments. Ecommerce AI chatbots are a simple way to increase the number of customers that can be helped by providing faster response than live chat and a better shopper experience.

5. Better than Live Chat

Conversational AI chatbots are personal virtual shopping assistants that run 24/7. Because live chats depend on a live representative, there is a limit on the conversations that they can handle. Many of those users that the live representative is answering have similar questions. AI chatbots filter those repetitive questions out so that the live support team can spend their time with the more complex situations that the chatbot cannot answer.

Live chats are a great way for customers to get answers to their queries, but customers expect immediate responses at all times. With chatbots, customers get quick and simple solutions. Additionally, over 63% of people prefer to talk with a chatbot compared to a live representative.

AI chatbots can detect if a live chat operator is available and then offer the shopper a live chat option. Having this feature within the chatbot gives the user many ways for their needs to be met.

Ecommerce chatbots can look up an order status and send the user to their package tracking page. AI chatbots can reduce support tickets by 25% – 50% and for one client up to 78%. Customer support receives many simple and repetitive inquiries, but an eCommerce AI chatbot can solve those inquiries fast and effortlessly.

6. Marketing Insights

Ecommerce AI chatbots provide insights, weekly reports, and analytics. The AI chatbot collects data from users including user responses, fallback reports, page engagement reports, and form response reports. These features assist with AI training by providing information on where users are hitting sales obstacles. Gaining insights on how users are moving through the website, and what conversations, comments, and questions they ask are found in AI chatbot reporting and analytics.

7. Abandoned Cart Feature

For eCommerce businesses, the abandoned cart feature significantly increases revenue. On average, it increases revenue by 27% and up to 34%. Traditional abandoned carts only work if the shopper has gone through the checkout process by adding their email address.

Abandoned cart systems like Ochatbot work without email and can detect if the shopper is interested before they get to checkout. Having this eCommerce AI chatbot feature allows customers to view what they were previously interested in and they will not have to search through the website to remember what they had initially. This allows for quick and convenient shopping.

8. Multi-Channel Chatbot Solution

Reaching out to your target audience from multiple channels is significant to generate more audience for your website. You can integrate chatbots into different social channels such as Facebook Messenger.

Ecommerce store owners should reach out to their target audience from various channels to generate more website visitors. Chatbots will play a vital role in providing solutions through multiple channels. Advanced AI chatbots will integrate into various channels to accelerate online shopping. Chatbots will generate automated conversations, hence customers will get quick solutions for their issues.

9. Natural Conversational Flow

Natural conversational flow is significant in eCommerce stores to engage with your customers effectively.

Natural language processing technology will make your chatbot sound like humans. Chatbots with AI technology will maintain the natural conversational flow and increase engagement on the site. Many eCommerce stores are reluctant to implement chatbots on their sites because of the mechanical response. But, in the AI chatbots, you will not face any problems like irrelevant and mechanical responses because of the advanced technologies.


Using an AI chatbot creates an easy and convenient way to communicate with a visitor while they are shopping. Similar to B2B and B2C Leadbots, eCommerce AI chatbots can improve their ability to overcome sales obstacles, and provide product recommendations, and solutions to customer inquiries.

In this article, we have summed up the benefits of adding an eCommerce AI chatbot to your website. Add an AI chatbot and shoot up the sales of your online store!

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Frequently Asked Questions

1. Which is the best AI chatbot in e-commerce?

Ochatbot is one of the best AI chatbots for the eCommerce industry. You can integrate this AI chatbot into various e-commerce platforms such as Shopify, Magento, Woocommerce, and Bigcommerce.

2. What are the benefits of eCommerce chatbots?

Ecommerce chatbots can shoot up your sales with instant responses, you can also enhance your customer experience and drive sales with eCommerce bots compared to the human agents behind the live chat system.

3. What are the two types of chatbots?

Rule-based chatbots and AI chatbots are the two types of chatbots for eCommerce sales. With this chatbot technology, you can streamline customer conversation. 


Chatbot Features

Features Ochatbot ManyChat
Independent from FB (FB not required) Yes No
Integrate to all eCommerce platforms Yes No
Search product database Yes No
Add to cart from chat window Yes Yes
View product details from chat window Yes Yes
Order status and tracking Yes Yes
Recommend products (cross-sell) Yes No
Abandoned cart Yes Yes
Page targeting Yes No
Zapier integration Yes Yes
SMS integration No Yes
AI training Yes No
AI ability to switch conversation topics in real-time Yes No
AI conversational eCommerce (typed, without buttons) Yes No
NLP (Natural Language Processing) Yes No
Live chat built-in Yes Yes
Integrate with 3rd party live chat platforms Yes No
Unlimited SKU's Yes No
Unlimited conversations Yes No
Unlimited Interactions Yes No
Saved Conversations Yes No
Prebuilt standard intents Yes No

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Greg Ahern
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