Ochatbot® CBD Case Study

Ochatbot Educates and Increases CBD eCommerce Sales

The Challenge

The CBD industry struggles with explaining their product’s benefits to the market because the CBD industry is so new. CBD companies are flooded with questions about what CBD is, how CBD is made, what ailments CBD could help with, and many more. Customers are confused on what to purchase to solve their ailments. Customer support was overwhelmed with questions and customers were hesitant in making a purchase which increased abandoned carts. Ometrics has over 10 CBD clients that successfully use Ochatbot.

CBD Hemp Chatbot

The Solution

The Ochatbot eCommerce solution works on a number of ecommerce platforms such as Magento, Shopify, BigCommerce, WooCommerce and others. Ochatbot learned the individual CBD company’s knowledge covering all aspects of CBD including what not to say from the FDA’s legal requirements to avoid any regulatory issues. Customers are encouraged to ask their questions and are guided to the best product for them based on their ailments. When faced with a customer question that is too complex or specific they are transferred to Live Chat when available.

The Result

The CBD companies had the following results:

  • 25% to 30% of shoppers that engaged with Ochatbot made a purchase
  • Increased orders by 13% to 22%
  • Increased Average Order Value by 7%
  • Increased total revenue by 15% to 23% up to 40%
  • Order Status feature reduced support tickets up to 25% and support teams received less Live Chat sessions

All of these lifts do NOT include subscription revenues which would produce even better numbers from the recurring monthly revenue. Companies also benefited from immediate responses and feedback provided by Ochatbot such as informing the company that parts of the checkout process were broken or down which avoided loss of revenue and frustrated customers.

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Why use an AI chatbot for eCommerce?

In the world of eCommerce, AI chatbots can offer a range of benefits, such as:

Better Understanding of Customer Needs: AI chatbots can gather data on customer queries and interactions, providing valuable insights into customer needs and preferences. This information can help eCommerce businesses make informed decisions about product offerings, marketing strategies, and customer support.

Improved Customer Experience: AI chatbots can provide customers with instant and personalized support, ensuring that their queries are addressed promptly and efficiently. This can help improve customer satisfaction and retention rates.

Increased Efficiency: AI chatbots can handle multiple customer queries simultaneously, reducing response times and increasing efficiency. This can lead to cost savings for eCommerce businesses.

Competitive Advantage: By utilizing AI chatbots, eCommerce businesses can gain a competitive edge by offering customers a unique and personalized experience. This can help differentiate them from their competitors and drive sales.


Ometrics is here to help eCommerce businesses grow revenue and gain insights with our unique AI chatbot, Ochatbot®. Click below to learn more about Ochatbot.