Ochatbot® Invigor8 Case Study
Invigor8’s Orders via Ochatbot Double
and Revenue per Order Triples
The Challenge
Invigor8 is a complex nutritional product providing specific nutritional needs for different types of body weight and digestive issues. Invigor8 needed to educate customers the first time they came to the site. They were searching for a more engaging and quicker way to answer specific customer questions about nutritional issues to help increase sales.
The Solution
Ochatbot’s eCommerce Shopify solution helps customers get their questions answered quickly about how to achieve their health goals. Customers are engaged to help find what they are looking for through a series of questions as well as the ability to type in questions. Ochatbot displays products inside the chatbot window with an option to Add to Cart plus an image, description, and price. The abandoned cart features captures customers when they come back to the site if they have products in the cart or checkout.
The Result
Invigor8 saw Ochabot orders double and revenues per order triple in three months. Ochatbot’s abandoned cart feature increased revenue generated by the chatbot by 20%. This allowed them to surpass their annual sales goals while also allowing customer support to focus on more complex issues.
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Why use an AI chatbot for eCommerce?
In the world of eCommerce, AI chatbots can offer a range of benefits, such as:
Better Understanding of Customer Needs: AI chatbots can gather data on customer queries and interactions, providing valuable insights into customer needs and preferences. This information can help eCommerce businesses make informed decisions about product offerings, marketing strategies, and customer support.
Improved Customer Experience: AI chatbots can provide customers with instant and personalized support, ensuring that their queries are addressed promptly and efficiently. This can help improve customer satisfaction and retention rates.
Increased Efficiency: AI chatbots can handle multiple customer queries simultaneously, reducing response times and increasing efficiency. This can lead to cost savings for eCommerce businesses.
Competitive Advantage: By utilizing AI chatbots, eCommerce businesses can gain a competitive edge by offering customers a unique and personalized experience. This can help differentiate them from their competitors and drive sales.
Ometrics is here to help eCommerce businesses grow revenue and gain insights with our unique AI chatbot, Ochatbot®. Click below to learn more about Ochatbot.