There are many chatbots out there, and the more sophisticated chatbots use Artificial Intelligence (AI), Machine Learning (ML), and Natural Language Processing (NLP) systems. Read more about the future of chatbots as a platform and how artificial intelligence is part of chatbot development.
Virtual assistants are widely recognized because of Google Assistant and Echo home. Chatbots are becoming the machine version of a virtual assistant as they get smarter. A non-assistant type of chatbot is used for entertainment or to gather specific research data.
Complex systems like Amazon’s Alexa, Google Home, IBM Watson, and Apple’s Siri use machine learning because of clusters of billions to trillions of pieces of data that can make assumptions of the correct answer.
The latest chatbot technology is a move toward real-time learning or machine learning that uses algorithms that are used for their ability to communicate based on the uniqueness of the conversation that is held. This is difficult to do because of the massive amounts of data the machine needs to have accurate responses.
As chatbot systems become more complex, developers are focusing on making more independent software using intent-based algorithms and AI. The future of chatbots is going in the direction of AI and moving towards having complete control over the automation of our digital lives.
If you are interested in learning more about Amazon’s Echo products, click here.
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To learn even more about chatbots, please visit The Complete Guide to Chatbots page to read or download the ebook.
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|Independent from FB (FB not required)||Yes||No|
|Integrate to all eCommerce platforms||Yes||No|
|Search product database||Yes||No|
|Add to cart from chat window||Yes||Yes|
|View product details from chat window||Yes||Yes|
|Order status and tracking||Yes||Yes|
|Recommend products (cross-sell)||Yes||No|
|AI ability to switch conversation topics in real-time||Yes||No|
|AI conversational eCommerce (typed, without buttons)||Yes||No|
|NLP (Natural Language Processing)||Yes||No|
|Live chat built-in||Yes||Yes|
|Integrate with 3rd party live chat platforms||Yes||No|
|Prebuilt standard intents||Yes||No|
|Free plan||Yes, up to 1k visitors||Free Plan||Yes|
|Leadbot||$35/month, up to 10k visitors||Pro-plan||Ranging from $10/month to $435/month
Based on the number of contacts on your list
|Basic||$35/month, up to 10k visitors||Business Plan||Not Provided
|Plus Plan||$109/month, up to 30k visitors|
|Pro-Plan||$495/month, up to 30k visitors|
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Additional plans are available depending on the number of visitors for Plus and Pro plans. See pricing
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