The biggest difference between Intercom and Ochatbot is Intercom is an enterprise support platform focusing on live chat. Ochatbot is an AI Chatbot that does support, eCommerce, and lead acquisition. Intercoms chatbot does ask and answer some questions as well as have the ability to have images in the chat window,  but its main job is to switch the customer to a live chat. Both systems have lead qualification questions and appointment settings.

Intercom eCommerce features are limited to Shopify access to the checkout page. This allows features like abandoned cart and order status. Ochatbot allows access to all eCommerce platforms and can not only do the basic features of abandoned cart and order status but also recommend products pulling the product data from the eCommerce platforms database and allow the shopper to add to cart. Ochatbot can also recommend products based on the interests and other products the Shopper has selected. Finally, the reporting in Ochatbot show provides insight into why shoppers are not purchasing.

Chatbot Features

Features Ochatbot Intercom
Independent from FB (FB not required) Yes No
Integrate to all eCommerce platforms Yes No
Search product database Yes No
Add to cart from chat window Yes No
View product details from chat window Yes No
Order status and tracking Yes Yes
Recommend products (cross-sell) Yes No
Abandoned cart Yes No
Page targeting Yes Yes
Zapier integration Yes Yes
SMS integration No No
AI training Yes No
AI ability to switch conversation topics in real-time Yes No
AI conversational eCommerce (typed, without buttons) Yes No
NLP (Natural Language Processing) Yes No
Live chat built-in Yes Yes
Integrate with 3rd party live chat platforms Yes No
Unlimited SKU’s Yes Yes
Unlimited conversations Yes Yes
Unlimited Interactions Yes No
Saved Conversations Yes Yes
Prebuilt standard intents Yes No

Pricing Comparison

Ochatbot Intercom
Free Plan Yes, Up to 1k visitors Free Plan 14-day trial
Leadbot $35/month, up to 10k visitors Start $59/month
Basic Plan $69/month, up to 10k visitors Grow $119/month
Plus Plan $109/month, up to 30k visitors Accelerate $499/month
Pro Plan $495/month, up to 30k visitors Scale $999/month

Unlimited contacts and leads for all plans. 

Additional plans are available depending on the number of visitors for Plus and Pro plans.

See Pricing

  Additional costs for additional chat seats.

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Greg Ahern
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