The biggest difference between Intercom and Ochatbot is Intercom is an enterprise support platform focusing on live chat. Ochatbot is an AI Chatbot that does support, eCommerce, and lead acquisition. Intercoms chatbot does ask and answer some questions as well as have the ability to have images in the chat window, but its main job is to switch the customer to a live chat. Both systems have lead qualification questions and appointment settings.
Intercom eCommerce features are limited to Shopify access to the checkout page. This allows features like abandoned cart and order status. Ochatbot allows access to all eCommerce platforms and can not only do the basic features of abandoned cart and order status but also recommend products pulling the product data from the eCommerce platforms database and allow the shopper to add to cart. Ochatbot can also recommend products based on the interests and other products the Shopper has selected. Finally, the reporting in Ochatbot show provides insight into why shoppers are not purchasing.
Chatbot Features
| Features | Ochatbot | Intercom |
| Independent from FB (FB not required) | Yes | No |
| Integrate to all eCommerce platforms | Yes | No |
| Search product database | Yes | No |
| Add to cart from chat window | Yes | No |
| View product details from chat window | Yes | No |
| Order status and tracking | Yes | Yes |
| Recommend products (cross-sell) | Yes | No |
| Abandoned cart | Yes | No |
| Page targeting | Yes | Yes |
| Zapier integration | Yes | Yes |
| SMS integration | No | No |
| AI training | Yes | No |
| AI ability to switch conversation topics in real-time | Yes | No |
| AI conversational eCommerce (typed, without buttons) | Yes | No |
| NLP (Natural Language Processing) | Yes | No |
| Live chat built-in | Yes | Yes |
| Integrate with 3rd party live chat platforms | Yes | No |
| Unlimited SKU’s | Yes | Yes |
| Unlimited conversations | Yes | Yes |
| Unlimited Interactions | Yes | No |
| Saved Conversations | Yes | Yes |
| Prebuilt standard intents | Yes | No |
Pricing Comparison
| Ochatbot | Intercom | ||
| Free Plan | Yes, Up to 1k visitors | Free Plan | 14-day trial |
| Leadbot | $35/month, up to 10k visitors | Start | $59/month |
| Basic Plan | $69/month, up to 10k visitors | Grow | $119/month |
| Plus Plan | $109/month, up to 30k visitors | Accelerate | $499/month |
| Pro Plan | $495/month, up to 30k visitors | Scale | $999/month |
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Unlimited contacts and leads for all plans. Additional plans are available depending on the number of visitors for Plus and Pro plans. |
Additional costs for additional chat seats. |
Chatbot Features
| Features | Ochatbot | ManyChat |
| Independent from FB (FB not required) | Yes | No |
| Integrate to all eCommerce platforms | Yes | No |
| Search product database | Yes | No |
| Add to cart from chat window | Yes | Yes |
| View product details from chat window | Yes | Yes |
| Order status and tracking | Yes | Yes |
| Recommend products (cross-sell) | Yes | No |
| Abandoned cart | Yes | Yes |
| Page targeting | Yes | No |
| Zapier integration | Yes | Yes |
| SMS integration | No | Yes |
| AI training | Yes | No |
| AI ability to switch conversation topics in real-time | Yes | No |
| AI conversational eCommerce (typed, without buttons) | Yes | No |
| NLP (Natural Language Processing) | Yes | No |
| Live chat built-in | Yes | Yes |
| Integrate with 3rd party live chat platforms | Yes | No |
| Unlimited SKU's | Yes | No |
| Unlimited conversations | Yes | No |
| Unlimited Interactions | Yes | No |
| Saved Conversations | Yes | No |
| Prebuilt standard intents | Yes | No |
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