by Greg Ahern | Feb 27, 2026
Your shoppers are nervous. And they have good reason to be. According to a Forbes Advisor survey, 76% of consumers are concerned about AI causing misinformation on a business’s website, with 43% describing themselves as “very concerned.” That’s...
by Greg Ahern | Dec 12, 2024
This year, we’ve introduced many new features to improve Ochatbot. Our biggest feature has been generative AI, which allows Ochatbot to scan and ingest your site, becoming the perfect sales agent. Generative AI also allows for more natural, human-like...
by Greg Ahern | Dec 3, 2024
The e-commerce landscape is booming. With millions of products available online, the ease and ability for customers to quickly find what they’re looking for is the difference between making it to checkout and closing the tab. However, most e-commerce stores rely...
by Greg Ahern | Oct 30, 2024
Every interaction with a customer matters. E-commerce chatbots have emerged as a powerful tool to enhance the customer journey, but how do you determine their true value? Measuring the return on investment (ROI) of your chatbot helps you understand its impact on your...
by Greg Ahern | Sep 25, 2024
Are you looking to enhance your customer engagement and support with an AI chatbot? With the rapid advancements in natural language processing and machine learning, chatbots have become an essential tool for businesses to provide instant, personalized assistance to...
by Greg Ahern | Mar 19, 2024
AI Chatbots vs. Human Support: Finding the Right Balance for E-Commerce So, you’re in the e-commerce game, right? It’s all about juggling a bunch of balls in the air – managing inventory, keeping customers happy, and, oh yeah, making sure those...
