There are many chatbots out there, and the more sophisticated chatbots use Artificial Intelligence (AI), Machine Learning (ML), and Natural Language Processing (NLP) systems. Read more about the future of chatbots as a platform and how artificial intelligence is part of chatbot development.
Virtual assistants are widely recognized because of Google Assistant and Echo home. Chatbots are becoming the machine version of a virtual assistant as they get smarter. For businesses looking to leverage this technology, exploring best e-commerce chatbot solutions can provide practical implementation strategies. A non-assistant type of chatbot is used for entertainment or to gather specific research data.
Complex systems like Amazon’s Alexa, Google Home, IBM Watson, and Apple’s Siri use machine learning because of clusters of billions to trillions of pieces of data that can make assumptions of the correct answer.
The latest chatbot technology is a move toward real-time learning or machine learning that uses algorithms that are used for their ability to communicate based on the uniqueness of the conversation that is held—particularly when implementing conversational AI sales strategies that adapt to customer behavior patterns. This is difficult to do because of the massive amounts of data the machine needs to have accurate responses.
As chatbot systems become more complex, developers are focusing on making more independent software using intent-based algorithms and AI. The future of chatbots is going in the direction of AI and moving towards having complete control over the automation of our digital lives. For developers ready to build these advanced systems, following a comprehensive AI chatbot development guide provides the technical foundation needed to implement these sophisticated capabilities.
If you are interested in learning more about Amazon’s Echo products, click here.
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To learn even more about chatbots, please visit The Complete Guide to Chatbots page to read or download the ebook.
Generative and Scripted AI to engage shoppers in conversational eCommerce.
Create happy customers while growing your business!
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1 out of 4 shoppers make a purchase on average*
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5% to 20% Increase in AOV*
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25% to 45% Reduction in Support Tickets
WE GUARANTEE RESULTS!
*When shoppers engage with Ochatbot®
Chatbot Features
| Features | Ochatbot | ManyChat |
| Independent from FB (FB not required) | Yes | No |
| Integrate to all eCommerce platforms | Yes | No |
| Search product database | Yes | No |
| Add to cart from chat window | Yes | Yes |
| View product details from chat window | Yes | Yes |
| Order status and tracking | Yes | Yes |
| Recommend products (cross-sell) | Yes | No |
| Abandoned cart | Yes | Yes |
| Page targeting | Yes | No |
| Zapier integration | Yes | Yes |
| SMS integration | No | Yes |
| AI training | Yes | No |
| AI ability to switch conversation topics in real-time | Yes | No |
| AI conversational eCommerce (typed, without buttons) | Yes | No |
| NLP (Natural Language Processing) | Yes | No |
| Live chat built-in | Yes | Yes |
| Integrate with 3rd party live chat platforms | Yes | No |
| Unlimited SKU's | Yes | No |
| Unlimited conversations | Yes | No |
| Unlimited Interactions | Yes | No |
| Saved Conversations | Yes | No |
| Prebuilt standard intents | Yes | No |
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